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Guest Reception Representative

Job

Hilton Grand Vacations Company

Gordonsville, VA (In Person)

$33,280 Salary, Full-Time

Posted 2 days ago (Updated 4 hours ago) • Actively hiring

Expires 6/23/2026

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Job Description

Responsibilities:
As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests.
Your responsibilities include:
Greet guests warmly and professionally, whether in person or over the phone. Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards. Follow processes outlined in the Guest Reception Training Manual SOP. Maintain positive working relationships with Sales, Marketing, and Administrative teams. Distribute and collect Guest Registration Forms, assisting guests with any inquiries. Accurately assign guests to Sales Representatives in the order of their arrival. Ensure timely updates of guest information in Concierge. Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
Compensation:
$16 hourly
Benefits:
Joining our team comes with a range of benefits, including: 401(k) plan Dental insurance Vision insurance Health insurance Paid time off Employee discounts, and more!
Why Us:
Company growth: Experience being part of our expanding success.
Customer satisfaction:
Contribute to the satisfaction of our valued customers.
Passionate team:
Join a team that values customer obsession.
Training and Development:
Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement. If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!
Responsibilities:
As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests.
Your responsibilities include:
Greet guests warmly and professionally, whether in person or over the phone. Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards. Follow processes outlined in the Guest Reception Training Manual SOP. Maintain positive working relationships with Sales, Marketing, and Administrative teams. Distribute and collect Guest Registration Forms, assisting guests with any inquiries. Accurately assign guests to Sales Representatives in the order of their arrival. Ensure timely updates of guest information in Concierge. Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
Benefits:
Joining our team comes with a range of benefits, including: 401(k) plan Dental insurance Vision insurance Health insurance Paid time off Employee discounts, and more!
Why Us:
Company growth: Experience being part of our expanding success.
Customer satisfaction:
Contribute to the satisfaction of our valued customers.
Passionate team:
Join a team that values customer obsession.
Training and Development:
Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement. If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!

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