Sales Support & Customer Service Representative

Description:

About Gordini USA Inc. Gordini USA Inc. is a leading designer and distributor of performance gloves, socks, and accessories for outdoor, work, and lifestyle markets. We partner with major retailers, specialty stores, and e-commerce platforms nationwide. We're passionate about quality products, strong relationships, and exceptional service. Position Summary We are seeking a detail-oriented and customer-focused Sales Support & Customer Service Representative to join our growing team. This role supports our sales management while serving as a customer service representative. Key Responsibilities Sample coordination, creating sales rep distribution lists, and preparing shipments. Fielding sales representative sample requests for customers Support Sales Management and Representatives with weekly sales comparison reports Trade show planning and coordination Sales Meeting coordination and planning twice a year Coordinate with internal teams, including Sales, Accounting, and Warehouse, to resolve issues New Product set-up and maintenance of customers' portals, fulfill image and product information requests. Respond to customer inquiries regarding orders, pricing, product availability, and shipping Handle returns, credits, and order changes as needed Provide proactive, professional communication to ensure customer satisfaction

Requirements:

Qualifications & Skills 2+ years of experience in customer service, sales support, or order management (apparel/consumer goods preferred) Strong attention to detail and organizational skills Excellent written and verbal communication skills Comfortable working with ERP systems, Excel, and Microsoft Office Ability to multitask in a fast-paced environment Team-oriented with a positive, solution-driven mindset What We Offer Competitive Salary aligned with experience Comprehensive health benefits 401 (k) with company match Paid time off and holidays Employee discounts on Gordini gear