Retail Associate

Retail Associate Purified Water To Go - Federal Way Federal Way, WA Job Details Part-time From $17.13 an hour 20 hours ago Benefits Employee discount Qualifications Retail sales transactions Retail customer service procedures Customer communication Customer relationship building Basic math Client rapport building High school diploma or GED Cash register operations Retail store experience Client services experience within retail industry Water systems Manual handling Square (POS) Load & unload

Full Job Description About Us:

Purified Water To Go is a specialty water refill store in Federal Way serving customers who care about what they drink. We aren't a corporate retail chain; we are a dedicated local team providing high-quality, 12-step ultra-purified, alkaline, and ozone-treated water. Our customers count on us to make the experience easy, friendly, and worth coming back for. We value reliability, proactive problem-solving, and a clean, focused environment.

The Role:

We are looking for a part-time Retail Associate who takes pride in great service, isn't afraid of physical work, and genuinely enjoys talking with people. This is a small-team environment where you'll have real responsibility from day one—not just running a register, but serving as the face of the store. You will be responsible for maintaining a spotless environment, ensuring our systems run smoothly, and providing a top-tier experience for every customer. If Monday/Tuesday/Friday, 2p-6:30p work for you, we want you to apply! Additional hours are likely as we grow.

What You'll Be Doing:

Customer Experience:

Greeting guests, answering questions about our water filtration process, and ensuring every customer leaves satisfied.

Operations & Light Maintenance:

Managing point-of-sale (Square), keeping the store pristine, and performing basic troubleshooting or maintenance on our water systems. (If you have a knack for fixing things, this is your time to shine!). Handyman/plumbing experience will definitely get you noticed.

Physical Tasks:

Safely lifting and loading 5-gallon bottles (45 lbs) for customers, stocking ice, and receiving inventory.

Who You Are:

Self-Starter:

You don't wait to be told to clean or restock; you see what needs doing and you do it.

Reliable & Capable:

You are comfortable with manual labor, possess basic mechanical aptitude, and show up on time, every time.

People-Focused:

You have strong communication skills and enjoy building trust with our regular customers.

Tech-Familiar:

You can handle a POS system (Square) with ease and handle basic math accurately. Responsibilities Greet and direct customers Provide exceptional customer service Execute point of sale Fill, carry/lift, and load 5-gallon bottles filled with water (45 lbs. each) into customers' cars Stocking/bagging purified ice Maintain cleanliness of front of house, employee areas, and stockroom Stocking shelves/racks Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers' questions about specific products/services Manage returns of merchandise Inform customers about discounts and special offers Provide customer feedback to the Store Manager/Owner Occasionally break down wooden pallets Receive inventory Other duties as needed Skills and Requirements Proven work experience as a Customer Service Representative, Sales Associate or similar role Consistent professionalism Neat and clean appearance Must be able to lift at least 50 pounds Familiarity with POS, especially Square Basic math skills Excellent communication skills, capable of building trusting relationships Ability to perform in fast-paced environments Ability to occasionally work alone Flexibility to work various shifts High school degree

Base Pay:

From $17.13 per hour

Benefits:

Employee discount Application Question(s): Describe any plumbing and/or handyman experience you may have. We're a small owner-operated store, which means some days you may be the only person on shift. How do you work when alone, and handle situations where a customer has a complaint or problem and there's no manager immediately available?

Education:

High school or equivalent (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Federal Way, WA 98003 (Required)

Work Location:

In person