Retail Floor Lead

Retail Floor Lead The Green Room -

Oak Harbor, WA Job Type:

Full-time About The Green Room The Green Room is a locally rooted cannabis retailer proudly serving Whidbey Island. We are committed to providing high-quality products, knowledgeable service, and a welcoming environment for both recreational customers and medical patients. As one of the top-performing cannabis retailers in the region, we continue to grow and invest in our team. We believe strong leadership on the sales floor creates the best experience for customers and the best environment for staff to learn, grow, and succeed. About the Role The Shift Lead is responsible for guiding daily store operations during assigned shifts while supporting a high-performing, respectful, and compliant retail environment. This role serves as the on-floor leader, ensuring that the team operates smoothly, customers receive excellent service, and compliance and operational standards are consistently upheld. Shift Leads set the tone for the team by modeling professionalism, communication, and accountability. They help support staff development by providing guidance, feedback, and problem-solving throughout the shift. This position requires someone who can balance customer experience, operational awareness, and team leadership in a fast-paced retail environment. ResponsibilitiesFloor Leadership Lead daily shift operations and maintain strong awareness of the retail floor Set the tone for customer service, professionalism, and team communication Support budtenders and security staff during busy periods or challenging situations Provide guidance and real-time coaching to team members when needed Team Support & Development Help foster a team environment where communication, accountability, and growth are encouraged Provide constructive feedback and support team members in improving their performance Help model calm, professional behavior during high-volume or stressful situations Assist in de-escalating customer concerns and maintaining a welcoming store environment Operations & Compliance Ensure store operations remain compliant with Washington State cannabis laws and company policies Support opening and closing procedures, including cash handling and reconciliation Monitor customer flow and staff positioning to maintain efficient operations Assist with inventory tasks, restocking, merchandising, and store organization Communicate operational updates or concerns to management Customer Experience Support the team in delivering knowledgeable, professional service Step in to assist customers when additional support or resolution is needed Maintain a calm, positive environment even during high-volume periods. What We're Looking For Strong communication and leadership skills Ability to guide and support a team in a fast-paced retail environment Comfortable providing feedback and coaching to team members Calm and composed when navigating challenging customer situations Strong awareness of compliance and operational procedures Ability to multitask and maintain attention to detail Ability to stand for extended periods and lift up to 50 lbs Ability to maintain a professional demeanor and lead by example

Preferred Experience:

Must be 21 years of age with valid identification Reliable transportation and excellent attendance 2+ years retail experience required Cash handling and POS experience required Cannabis retail experience Leadership experience preferred Experience supervising or mentoring staff Experience in high-volume retail environments Schedule 8-hour shifts Evening, weekend, and holiday availability is required Benefits (Full-Time Eligible) Health insurance Dental insurance Vision insurance Paid time off Employee discount Leadership Culture at The Green Room At The Green Room, leadership means more than managing tasks. Our Shift Leads help shape the daily experience of the store by supporting the team, maintaining professionalism, and creating an environment where people can learn and grow.

We value leaders who are:

Open to feedback and continuous improvement Able to guide others with patience and clarity Focused on solutions rather than blame Committed to maintaining a respectful and supportive workplace Strong leadership helps build strong teams, and our Shift Leads play an important role in that process. The Shift Lead is the bridge between management and the daily team on the floor. By supporting operations, coaching staff, and maintaining a calm and organized retail environment, this role helps ensure that both customers and employees have a positive experience at The Green Room. If you're someone who believes strong teams are built through communication, accountability, and continuous growth, we'd love to meet you.

Pay:

$19.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): As a Shift Lead, you're responsible for balancing customer experience, team performance, and daily operations. Which area do you feel strongest in, and why?

Work Location:

In person