Guest Relations Associate Apostle Islands Area Campground is Looking for a Guest Relations Associate to Join our Team! This is a part-time/full time, seasonal position (20-40 hours per week) with varying shifts.
Shift possibilities include the following:
9:00 am
- 6:00 pm Noon
- 6:00 pm _________________________________________________________________________________________________ 9:00 am
- 5:00 pm after Labor Day (Monday
- Thursday) 9:00 am
- 6:00 pm after Labor Day (Friday & Saturdays) June through Mid August
- 20-30 hours per week (varied shifts as listed above) Mid/End of August through October 5th
- 40 hours per week Successful candidates must be available to work 2 weekends in a month or more if needed .
Must be available to work through October 5th (this is the last day the campground is open). The Guest Relations Associate is responsible for providing quality guest services that include guest check-in and check-out as well as retail services in our camp store. Essential customer service standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest's name whenever possible.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Check in and out camp guests in a confident, professional and friendly manner Answer incoming phone calls. Return messages related to reservations Answer questions promptly and knowledgeably, always ensuring complete and accurate information is provided to guest Cashiering Serving ice cream in camp store Balance out cash drawer at end of shift Knowledgeable of local area, services, attractions, and events Monitor site availability throughout the day Perform all other duties as directed by immediate supervisor Other department related duties if becomes necessary Contact other departments (via walkie-talkie) such as housekeeping, maintenance or food services to ensure that campground services are coordinated to provide the best guest satisfaction
QUALIFICATION REQUIREMENTS
Must be able to work in a fast-paced environment and be able to multi-task. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EXPERIENCE
Customer service: 1 year (Preferred)
Hotel & Accommodations Guest Services Staff:
1 year (Preferred)
EDUCATION
High school or equivalent (Preferred)
LANGUAGE SKILLS
Ability to read, analyze, and interpret information. Ability to effectively present information and respond to questions from managers, guests, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure while cashiering.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Pay:
$20.00 per hour
Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Required)
Work Location:
In person
