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Retail Sales Associate
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European Wax Center
Milwaukee, WI (In Person)
Full-Time
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Job Description
BALLAST WAX
EUROPEAN WAX CENTER
Guest Service Associate Be the face. Set the tone. Make it memorable. Bayshore Mall- 5660 N Port Washington Rd Suite H-145, Glendale, WI 53217
- In-Person
- Full-TimePart-Time Available
THE OPPORTUNITY
You're not just answering phones. You're setting the tone for every guest who walks through our doors. As a Guest Service Associate at European Wax Center, you are the face of the brand. You're the first impression, the warm welcome, and the reason guests come back. You'll educate guests on our services and products, keep the front desk running smoothly, and help build a center culture that people genuinely love being part of. We're Ballast Wax, a fast-growing multi-unit EWC franchisee. Whether you're building a career in beauty and wellness or looking for a role where your energy and personality are actually valued- this is a place where showing up with a great attitude and a guest-first mindset gets noticed and rewarded.
WHAT YOU'LL DO
Guest Experience Warmly greet every guest with professionalism and genuine enthusiasm Educate guests on services, policies, and what to expect during their visit Answer phones, manage the reservation book, and handle guest inquiries Create an environment guests want to return to- and tell their friends about SalesGoal Achievement Educate every guest on EWC Wax Pass savings, products, and promotions Confidently communicate the benefits of waxing frequency and skincare products Consistently meet or exceed individual sales and rebooking goals Actively contribute to center-wide performance targets Team CollaborationOperations Support opening and closing procedures and daily administrative tasks Accurately process transactions and manage guest profiles through POS Maintain a clean, organized, and welcoming lobby and front desk area Participate in ongoing training and team meetings
WHO YOU ARE
Guests remember how you made them feel. You make it count. You light up a room. Your energy is warm, genuine, and professional- and guests feel it the moment they walk in. You're comfortable selling without being pushy. You educate, you recommend, and you let the value speak for itself. You go above and beyond. You have a real example of a time you made a guest feel genuinely taken care of
- not just served. You can handle a busy front desk. Phones ringing, guests checking in, a question mid-transaction
- you stay calm and get it done. You're a team player. You show up, pitch in, and make the people around you better. You're available when guests are
- evenings and weekends included.
WHAT WE OFFER
Compensation Competitive hourly base rate starting at $16 Performance commissions and bonuses- adding $3
- 7 to your effective hourly rate Goals are realistic and attainable
- our team hits them Benefits
- Full-Time (30+ Hours/Week) Medical and supplemental insurance Benefits
- All Team Members (Full-TimePart-Time) 401(k) with employer match
- available to all team members regardless of hours Paid time off (amount varies by role and tenure) 50% off EWC waxing services
- because you should experience what you're selling 40% off EWC skincare products Earn STRUT Bucks through performance
- redeem toward services and products, potentially making them FREE GrowthDevelopment Ongoing training and skill development Real path to growth
- many of our ACMs and CMs started at the front desk
OUR HIRING PROCESS
Three steps. No runaround. Step 1Video Interview:
A quick conversation about your experience, availability, and why EWC. Step 2- Experience the
Center:
Come in as a guest. See what we're about from the inside. Step 3•Mutual Fit Decision:
If it clicks for both sides, let's get started.OUR VALUES CONFIDENCE
We model it. |EMPOWERMENT
We create it. |BALANCE:
We protect it.ABOUT BALLAST WAX
We're a multi-unit EWC franchisee with 32 centers and growing. Our mission is to transform centers into hubs of empowerment- for our team and our guests.