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Director of Service
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Kern Machinery
Bakersfield, CA (In Person)
$142,500 Salary, Full-Time
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Job Description
Director of Service Kern Machinery Pay $120,000 - $165,000 / YEAR Responsibilities
- Champion of Deere initiatives for the Service Department
- Ensures the service managers follow effective processes for repair orders (retail, warranty, and unit prep).
- Standardizes procedures and processes throughout the company, ensuring consistent procedures and processes by service department.
- Oversees centralized warranty process for Service Department
- Maintains and strengthens manufacturer and vendor relationships.
- Coordinates marketing plan with other departments.
- Maintains open communication with service managers to ensure customers receive adequate and timely communications to produce positive results, including successfully resolving customer complaints and problems.
- Collaborates with other department directors/managers (Sales, Parts, and HR) to optimize company performance through resource management and mutual support.
- Responsible for CDI Deere program - Certified Dealer Instructor
- Monitors and focuses on profitability and is responsible for the service department's P/L.
- Understand financials and participate in monthly meetings to review the financial results compiled by the accounting team
- Embodies a sense of urgency and competitiveness, striving to resolve customer issues promptly akin to field service operations, aiming for a 24-hour response time and closing jobs swiftly to optimize cash flow.
- Develop performance evaluations recognition rewards to produce expected results from Service Managers.
- Develop a strategic plan to recruit, hire, and promote properly the correct people to the proper positions.
- Implements/controls the cost of the service operations.
- Monitors and achieve departmental business objectives/goals consistent with company policies, regulations, and expectations. Experience, Education, Skills, and Knowledge
- 3+ years of previous experience as a Director of Service or related field.
- Bachelor's Degree, a two-year degree, or certificate from a college or technical school is preferred.
- Experience leading others
- Ability to teach, coach, and lead service managers
- Experience using standard desktop applications such as Microsoft Office and Internet applications
- Effective communication skills (written and verbal)
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends Back To Listings