HVAC Service Department Manager

HVAC Service Department Manager Airplus of California, Inc. - 3.3 Corona, CA Job Details Full-time $72,800 - $103,600 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Retirement plan Qualifications Customer relationship building Management Customer service Expense management In-person customer service Marketing management Microsoft Office Sales team management HVAC sales Driver's License Problem-solving HVAC Productivity software Sales leadership Technical Proficiency Marketing Air conditioning Full Job Description You must have prior management experience, have above average computer skills, and be technically proficient in residential heating and air conditioning to lead our residential sales and service department. If that's not you, please don't apply. This position is salary plus an incentive based on the profitability of the department The range for this position is not a cap…it's a starting point. The better you do, the more you'll earn. Airplus is proudly 100% employee owned. Working for an employee-owned company is a completely different experience because we all own the company. This shared responsibility results in an excellent workplace culture, where we work as a team with positive attitudes and great work ethics. We are looking for someone who excels at management and leadership. This position will be essential to the success of our Service Department by driving sales and leading a professional and knowledgeable team focused on providing great customer service and high-quality HVAC repairs and installations.

Responsibilities:

Lead and develop a high-performing team of HVAC Technicians and Comfort Advisors. This includes recruiting, ongoing training and development, maintaining trained backups in key positions, recognizing and rewarding individual and team accomplishments, and actively working to remove barriers to the team's success. Expand sales through innovation and marketing. This includes identifying new opportunities, developing and implementing marketing strategies and building and maintaining long-lasting customer relationships. Provide excellent customer service by delivering timely and high-quality work. This includes optimizing scheduling and workloads, addressing customer concerns, cultivating a climate of high performance and accountability, and monitoring performance to ensure work is completed to the highest standards. Proactively manage the budget to identify opportunities to reduce costs and increase profits. This includes reviewing department trends, tracking expenses, forecasting revenue, and ensuring that the department meets revenue goals and stays within budget. Monitor department performance and communicate findings with senior management. This includes tracking performance metrics, identifying new trends, developing and implementing plans to improve performance, and establishing measures to show progress towards goals. Develop and implement new procedures. This includes finding ways to improve efficiency and overall operations, minimize expenses, and improve customer satisfaction. Stay up-to-date on industry trends. This includes reading trade publications, attending industry events, and networking with other service managers. Contribute to the success of the company. This position will also work proactively to assist others in achieving the organization's objectives.

Requirements:

High proficiency in Microsoft Office Suite Minimum 3-5 years in management position Strong leadership and interpersonal skills Strong sales and marketing skills Excellent written and verbal communication skills Superior customer service skills Exceptional problem solving skills Experience in the service and/or HVAC industry is a plus

Job Type:

Full-time Pay:

$72,800.00 - $103,600.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

License/Certification:

Driver's License (Preferred)

Work Location:

In person