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Application Management Services (AMS) Lead

Job

Info Way Group

Fountain Valley, CA (In Person)

$109,200 Salary, Full-Time

Posted 6 days ago (Updated 2 days ago) • Actively hiring

Expires 7/23/2026

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Job Description

Application Management Services (AMS) Lead Info Way Group - 4.3 Fountain Valley, CA Job Details Full-time $50 - $55 an hour 17 hours ago Qualifications Jira Dashboard development Teamwork IT system monitoring Incident management software
CISSP ELK
Stack Continuous improvement Confluence Dynatrace Collaborative technology platforms Production monitoring Digital project management boards Network monitoring tools Defect tracking tools Kibana System performance monitoring Full Job Description Job Summary About the Role We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end-to-end operational excellence for mission-critical applications. This role requires strong technical depth in observability, hands-on monitoring, and real-time issue handling in fast-paced environments. Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage. Key Responsibilities Lead end-to-end Application Monitoring & Observability Own incident lifecycle: detection → triage → communication → resolution Manage high-severity outages and drive RCA creation & preventive actions Develop and maintain dashboards, alerts, and metrics for proactive monitoring Coordinate with cross-functional engineering & product teams for system stability Ensure SLA compliance and continuous improvement in AMS processes Support on-call operations using escalation and notification systems Required Skills 1. Monitoring & Observability Tools Dynatrace• ELK / Kibana Grafana OpenSearch 1. ITSM & Collaboration Tools JIRA Confluence Status Page 1. Incident & On-Call Handling xMatters Preferred Experience Strong background in Monitoring, Issue Triage & Outage Handling Hands-on experience building dashboards, alerting rules, metrics pipelines Experience operating in Connected Cars / Telematics domain (added advantage) Proven expertise in creating RCAs and conducting post-incident reviews What We're Looking For ✔ 5-10 years of total experience in AMS, Production Support, or Application Operations ✔ Ability to lead incident war rooms and communicate with stakeholders ✔ Strong analytical, problem-solving, and decision-making mindset ✔ Comfortable working in a dynamic, high-availability environment
Pay:
$50.00 - $55.00 per hour
Work Location:
In person