Store Manager, Retail Services

Store Manager, Retail Services Position :

Store Manager, Retail Services Department:

Retail Services FLSA Grade:

Exempt, Full-Time Salary Range:

$75,000

• $80,000 Position Summary The Store Manager leads daily front-of-house retail operations at the LA Phil Store locations at Walt Disney Concert Hall and the Hollywood Bowl.

As a member of the Retail management team, this role oversees store readiness, leads a sales team and shapes a retail experience that connects audiences to the musical energy of the LA Phil in a fast-paced, event driven environment. Essential Functions Sales and Customer Experience

• Lead daily sales floor operations aligning the team focus with performance goals and audience experience.
• Direct team assignments based on traffic patterns, event activity and store priorities
• Train staff on store products, concert programming and retail operational guidelines
• Serve as the primary escalation point for customer questions and service concerns Operations & Merchandising
• Maintain smooth daily store operations through planning and execution of retail policies and procedures
• Ensure adherence to POS protocols, cash handling standards, loss prevention practices and opening and closing procedures
• Manage store readiness through inventory restock and stockroom organization
• Collaborate on visual merchandising plans and execute floor resets tied to retail activities
• Participate in planning and execution of retail special events including artist-related merchandise programs and pop-up activations Team Leadership & Development
• Supervise Sales Associates and Supervisors promoting a collaborative, accountable and service-oriented team culture
• Develop and manage team schedules aligned with concert calendar and business needs
• Recruit, hire, onboard and train front-line retail staff
• Provide ongoing coaching, skill development and performance feedback to support sales and service expectations

Relationships:

Reports To:

Senior Operations Manager, Retail Services Supervises:

Up to 15 part-time Sales Associates and Supervisors Position Qualifications

• A minimum of five years of retail experience with a demonstrated track record of leading a retail sales team and managing a multi-location operation
• Bachelor's degree or equivalent experience
• Proven ability to deliver sales performance while creating an engaging retail experience
• Experience supervising, recruiting, hiring, training, developing and supervising a front-line team of up to 15 part-time employees
• Strong verbal and written communication skills and the ability to work effectively with internal and external partners
• Strong organizational and planning skills with the ability to prioritize, manage deadlines and thrive in a concert-driven environment
• Demonstrated visual merchandising skills
• Proficiency with POS systems and Microsoft Office applications
• Flexibly schedu.

..

Rate:

77500

Location:

Los Angeles, US-CA Type:

Permanent Industry:

Finance Recruiter:

LA Philharmonic Contact:

Not Specified Email:

to view click here

Reference:

58

Posted:

2026-04-10 08:01:52

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