Assistant Market Manager - Alltown Fresh

Job Summary:

As the Assistant Market Manager, you are the driving force behind daily operations, leading your team to deliver exceptional Guest service, uphold food safety and quality standards, and maintain a welcoming, organized, and efficient store environment. You'll serve as both a leader and a mentor — developing your team, optimizing performance, and ensuring that every aspect of the operation reflects the Alltown Fresh commitment to excellence. This role requires an energetic, hands-on leader with a passion for people, a deep sense of accountability, and the ability to balance strategic thinking with day-to-day execution. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Job Description:

PRINCIPAL DUTIES AND RESPONSIBILITIES

Leadership & People Development Lead, coach, and develop all store team members to achieve operational and service excellence. Foster a culture of teamwork, respect, and accountability aligned with Alltown Fresh values. Recruit, train, and onboard new associates and supervisors to maintain a strong, capable team. Conduct regular performance feedback, recognition, and coaching sessions. Oversee scheduling, labor management, and staffing levels to meet business demands. Model integrity, professionalism, and enthusiasm in every interaction. Guest Experience & Service Excellence Ensure consistent delivery of best-in-class Guest service across all areas of the store. Maintain a visible presence on the sales floor to engage Guests and support team members. Resolve Guest concerns promptly and professionally, ensuring positive outcomes. Champion the Alltown Fresh hospitality culture by training and empowering staff to connect meaningfully with Guests. Operational Management Oversee all aspects of daily store operations, including cash management, inventory control, and safety compliance. Ensure adherence to standard operating procedures (SOPs) and company policies. Monitor key performance metrics (sales, waste, labor, inventory accuracy, etc.) and develop action plans for improvement. Coordinate with Regional and Corporate teams to support promotions, marketing, and community initiatives. Maintain accurate reporting, documentation, and administrative records as required. Food Service & Merchandising Oversee the preparation, presentation, and rotation of all fresh, grab-and-go, and made-to-order food offerings. Ensure compliance with food safety, sanitation, and allergen control standards at all times. Monitor product freshness, appearance, and quality to exceed Guest expectations. Collaborate with kitchen and merchandising teams to optimize product mix and visual presentation. Safety, Compliance & Facility Management Maintain a safe, clean, and secure environment for Guests, associates, and vendors. Enforce all health, sanitation, and safety regulations, including OSHA and company standards. Conduct routine inspections of store facilities, equipment, and systems; ensure timely repairs and maintenance. Lead by example in promoting workplace safety and emergency preparedness.

QUALIFICATIONS

Minimum 3 years of management experience in retail, food service, or hospitality. Demonstrated success in leading teams and managing daily operations. Strong organizational, communication, and problem-solving skills. Proven ability to manage budgets, control costs, and drive profitability. Excellent understanding of food safety and sanitation requirements. Comfortable working in a fast-paced, guest-focused environment. Proficiency with POS systems, inventory tools, and Microsoft Office applications. Flexible schedule availability, including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds using proper lifting techniques. Frequent standing, walking, bending, and reaching throughout shift. Ability to traverse all areas of the store. Occasional desk/computer tasks may be required. Prolonged periods of standing and occasional lifting of products such as beverages, milk crates, and packaged goods. Frequent exposure to cold, heat, wet surfaces, and food allergens. Standing, bending, and lifting throughout shift. Use of food service equipment and point-of-sale systems. Fast-paced retail environment requires attention to detail and accuracy.

Additional Job Description:

PRINCIPAL DUTIES AND RESPONSIBILITIES

Leadership & People Development Lead, coach, and develop all store team members to achieve operational and service excellence. Foster a culture of teamwork, respect, and accountability aligned with Alltown Fresh values. Recruit, train, and onboard new associates and supervisors to maintain a strong, capable team. Conduct regular performance feedback, recognition, and coaching sessions. Oversee scheduling, labor management, and staffing levels to meet business demands. Model integrity, professionalism, and enthusiasm in every interaction. Guest Experience & Service Excellence Ensure consistent delivery of best-in-class Guest service across all areas of the store. Maintain a visible presence on the sales floor to engage Guests and support team members. Resolve Guest concerns promptly and professionally, ensuring positive outcomes. Champion the Alltown Fresh hospitality culture by training and empowering staff to connect meaningfully with Guests. Operational Management Oversee all aspects of daily store operations, including cash management, inventory control, and safety compliance. Ensure adherence to standard operating procedures (SOPs) and company policies. Monitor key performance metrics (sales, waste, labor, inventory accuracy, etc.) and develop action plans for improvement. Coordinate with Regional and Corporate teams to support promotions, marketing, and community initiatives. Maintain accurate reporting, documentation, and administrative records as required. Food Service & Merchandising Oversee the preparation, presentation, and rotation of all fresh, grab-and-go, and made-to-order food offerings. Ensure compliance with food safety, sanitation, and allergen control standards at all times. Monitor product freshness, appearance, and quality to exceed Guest expectations. Collaborate with kitchen and merchandising teams to optimize product mix and visual presentation. Safety, Compliance & Facility Management Maintain a safe, clean, and secure environment for Guests, associates, and vendors. Enforce all health, sanitation, and safety regulations, including OSHA and company standards. Conduct routine inspections of store facilities, equipment, and systems; ensure timely repairs and maintenance. Lead by example in promoting workplace safety and emergency preparedness.

QUALIFICATIONS

Minimum 3 years of management experience in retail, food service, or hospitality. Demonstrated success in leading teams and managing daily operations. Strong organizational, communication, and problem-solving skills. Proven ability to manage budgets, control costs, and drive profitability. Excellent understanding of food safety and sanitation requirements. Comfortable working in a fast-paced, guest-focused environment. Proficiency with POS systems, inventory tools, and Microsoft Office applications. Flexible schedule availability, including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds using proper lifting techniques. Frequent standing, walking, bending, and reaching throughout shift. Ability to traverse all areas of the store. Occasional desk/computer tasks may be required. Prolonged periods of standing and occasional lifting of products such as beverages, milk crates, and packaged goods. Frequent exposure to cold, heat, wet surfaces, and food allergens. Standing, bending, and lifting throughout shift. Use of food service equipment and point-of-sale systems. Fast-paced retail environment requires attention to detail and accuracy.

Pay Range:

$49,000.00

• $65,000.

00 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Our Commitments to You Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development. Health & Wellness

• Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead
• We offer 401k and a match component! Professional Development
• We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process We value passion and potential. Please apply if you're qualified and interested—we'd love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK. •

Disclaimer:

At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Global Partners is a leading independent owner, supplier, and operator of liquid energy terminals, fueling locations, and retail experiences — and we're growing as we speak. We work tirelessly on our customers' behalf, providing a variety of fuels, foods, products, and services. And in an ever-changing market, we use our assets to adapt quickly and invest in the future of energy.