Retail Logistics Supervisor

Job Title:

Retail Logistics Supervisor Reports To:

Assistant Retail Manager Summary:

HarborWalk Village offers waterfront shopping, boat, pontoon and jet ski rentals, world class fishing, aqua adventures, dolphin cruises, clubs and nightlife, weekly fireworks, seasonal festivals, live entertainment, and a variety of restaurants. The Retail Logistics Supervisor is accountable for the overall success of the General Store with specialized focus on inventory life cycle, merchandising receiving, operational compliance, executing markdown strategies, and driving sales through a focus on performance and people development. The General Store is a high-traffic waterfront retail store serving both boaters and the Village tourists. Located at HarborWalk Village in Destin, FL, this store offers apparel, HarborWalk and Destin souvenirs, gifts, snacks & beverages, gas, and boating & fishing essentials.

Essential Duties and Responsibilities:

Inventory Life Cycle:

Lead team in proper procedures in receiving & processing new retail product, FIFO rotations, tagging, markdown strategies with aged merchandise, etc. Maintain stocking standards in store and stockroom Assist in staging product for visual merchandising displays Complete and communicate all relevant inventory reporting Maintain a neat, clean, and organized workplace to include all equipment and areas in store and stockroom Organizing aging inventory and support coordinating sales events.

Team Leadership:

Assist in training stock associates on all relevant work tasks Lead and motivate store associates through leadership competencies, mission, and values Demonstrate teamwork through collaboration and communication Engage in respectful accountability conversations to support associate performance

Guest Service:

Greet all General Store and Marina guests promptly Consistently provide elevated guest service to all store guests through uplifting communication and engagement. Responding professionally to customer complaints, issues, or inquiries. Maintain quality of the merchandise from receipt to sale with care and proper handling to ensure a 'Legendary' guest experience through our product Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty with confidence. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skill, and Ability Requirements Employee leadership skills : Lead by example through effective communication, problem solving, decision-quality, and the ability to cultivate a positive and inclusive work environment. Sales skills : Possess strong negotiation skills, excel at building relationships through active listening and clear & concise communication.

Excellent communication skills:

Ability to interact with team members professionally assuming positive intent to support performance development. Actively engage with all guests to support sales strategies Organizational skills: Efficiently managing multiple inventory storage areas while maintaining a neat, clean, and organized workplace Computer proficiency: Working knowledge of Retail Pro Software Solutions, Word, PowerPoint, and Excel Customer service focus: Prioritizing guest satisfaction and addressing concerns promptly. Support a positive workplace culture that shows up in our daily guest interactions. Education and Experience High school diploma or general education degree (GED). A minimum of 2-4 years' retail leadership experience preferred with direct leadership responsibilities Key Competencies Key Competencies include decision quality, collaboration, communication, business acumen, planning & prioritizing, and coaching for performance. Adhering to our Core Values of guest-centric, teamwork, respect, proactive, accountable, learning, and sustainable. Language Skills Must be able to speak, read, write, and comprehend the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Qualifications:

Availability Flexibility to work nights, weekends, and holidays. License Requirements Valid driver's license that has been in effect for at least three years, with no major violations and no more than two minor violations in the past three years. Rules and Regulations All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company's Safety Policy. Work Environment The work environment is primarily office/store-based at the marina; however, it may require occasional outdoor work to greet customers at the dock or assist with boat preparation. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for long periods of time frequently; reach with hands and arms; talk and hear. The employee will walk and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must be able to lift 5-25 pounds regularly and over 25 with assistance, as needed, as part of the daily responsibilities.