Shop Supervisor

Shop Supervisor Road Machinery and Supplies Co..

• 3.

0 East Moline, IL Job Details 18 hours ago Benefits Health insurance Dental insurance 401(k) Qualifications Computer operation Computer skills Customer complaint resolution Full Job Description Road Machinery & Supplies Co. is searching for a Shop Supervisor to join its team. In this role, you will be responsible for managing shop service and repairs of heavy equipment in a profitable manner. With a high sense of urgency, the Shop Supervisor will be responsible for responding to customers in a timely and professional manner. This position works proactively and closely with service managers, shop technicians, field technicians, and customers to ensure that promises and expectations are being met in a timely manner. The Shop Supervisor is also responsible for scheduling of technicians and equipment repairs in the field/shop. This position may also require occasional field service. As a member of the team, you will enjoy: Work Culture

• RMS is family-owned and treats their team members right. RMS values long term relationships with our customers, vendors and each other. Career Opportunities
• Experience a career with the support and encouragement to develop yourself and others. Competitive Compensation Packages
• Based on experience and other factors. Full Benefits Package
• Including medical, dental, life, 401(k), and vacation. Stability and Reputation
• RMS has been in business for 95 years and continues to grow.

Responsibilities:

Lead the service team to ensure an efficient, safe, and profitable operation. Document incoming calls and assigns jobs to technicians. Administer safety program and promote a culture of safety along with other supervisors. Manage work that is in process to meet deadlines and efficient billing. Administer proper invoicing procedures (customer account, customer COD, warranty, internal). Ensure work orders are created with the proper segment order and that technician parts and labor are on the correct segments, invoiced correctly to internal, warranty, or customer. Work with customers to define scope of work/repairs on their equipment. Create accurate service estimates for customers; obtain permission from customer for the original work requested; and advise customers on course of action in repairs. Handle all customer communications during the repairs, communicate warranty information, and address complaints. Assist technicians on complex diagnostic and repair issues. Manage technician productivity, assign work orders, schedule workload, and review timecards for technicians. Manage, coach, and mentor technicians. Recruit and hire technicians. Ensure technicians are trained properly through RMS internal and web-based training. Complete fair and accurate yearly reviews with staff; provide appropriate improvement recommendations. Manage after-hours calls with Service Manager.

Qualifications/Skills:

2-year technical degree preferred. Management experience preferred. 2+ years of technical or mechanical knowledge in heavy equipment. Aggregate equipment experience is beneficial. Strong computer skills required. Basic understanding of warranty issues preferred. Able to work responsibly, safely, and intelligently. Have the desire to take action, improve, and be appreciative. Possess the capability to engage with customers, co-workers, and vendors in a respectful manner. About Road Machinery & Supplies Co. Road Machinery & Supplies Co. is a distributor of construction and mining equipment with sales and support operations throughout the Upper Midwest. RMS is a multiline dealer, representing the best brands of construction equipment in the industry, including Komatsu, KPI-JCI, Epiroc, Sennebogen, Gomaco, LeeBoy, Roadtec, and BOMAG. At Road Machinery & Supplies Co. we understand our customers depend on our expertise, performance, and commitment to avoid downtime, lost production, and cost over-runs. Our employees are committed to providing the services, technical support, and product solutions that let our customers complete their projects on schedule and within budget, allowing their businesses to thrive.