Electrical Manager

At Home Comfort Experts, we are looking for the right individuals who want to build a lifelong career in the HVAC & Plumbing industry to join our team. It doesn't matter if you are brand new to the industry or you have been working in it for over 30 years. At Home Comfort Experts, there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic, and a desire to learn. We offer competitive pay and industry-leading benefits. The Electrical Manager will oversee the operations of the department. In this role the Electrical Manager will work directly with the team to support staff, organize, train, direct, coordinate and control plumbing activities to achieve outstanding customer service & brand recognition. This position must have a high level of Electrical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team and the quality of support we provide for our customers. The Electrical Manager will assist in all operations deemed necessary for the success of Home Comfort Experts and reports to the General Manager.

Key Responsibilities:

Provide technical assistance to Technicians when requested or when necessary to ensure high quality of service to customer Lead, direct, and motivate department to reach their highest level of potential and achieve maximum motivation and attitude within service department Invest time on personal development to increase personal leadership within departments Provide ongoing technical and safety training to ensure we maintain the level of knowledge and skills to do quality work, promote a safe working environment and prepare for future growth Ensure all Technicians have the necessary tools, equipment, and manpower to maximize their potential to provide the highest quality service to our customers as possible Work with the dispatch department to make sure the right technician goes to the right job. Manage and guide service technicians, as well as maintain involvement with call Center Manager, Lead Coordination, and Dispatch Center Managers daily Consistently provide service and sales performance support to the techs via ride a longs, site visits, and coaching calls Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1's. Help develop annual budgets, control expenses, and meet or exceed plan. Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes. Train, develop and hold your team accountable to exceptional customer satisfaction and performance standards. Oversee customer issue resolution including site visits, oversight of repairs, and follow ups Other tasks and responsibilities as required to maintain efficient department operations Here's what you need to bring to the table: 5+ years of Service Management preferred 7-10 years of experience as an Electrician preferred Strong communication skills. You're outgoing, self-motivated, and a team player. Experience managing a departments budget The ability to effectively manage team members The ability and willingness to learn the industry standards and practices, including product details and company services offered. Exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to provide services and taking care of any customer concerns or complaints quickly and professionally. The ability and willingness to perform administrative tasks. Working knowledge of industry regulations, restrictions, and laws. You'll ensure your team adheres to all regulations. A talent for resolving customer issues by developing and maintaining great relationships with customers. You'll regularly audit all projects to ensure all standards are met and that all work is carried out effectively, correctly, and thoroughly. Oversight of team members performing inspections, preparing reports, and doing installs and repairs; if necessary, you'll carry out these job duties personally to ensure the highest quality of work. Here's how we'll reward you: Medical, dental, and vision insurance 401K with company match Free life insurance Supplemental insurance options Pet Insurance options Paid vacation, holidays, and sick time A tool account Continued training Advancement opportunities All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type:

Full-time Pay:

$85,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you currently subject to a non-compete, restrictive covenant, or similar employment agreement that may limit your ability to accept this role? Are you willing to submit to a company-sponsored background check and drug screen, according to local laws and regulations?

Experience:

Electrician :

7 years (Preferred)

Home Service Management:

5 years (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person