Thrift Store Manager

Thrift Store Manager Natick Service Council - 5.0 Natick, MA Job Details Part-time $23 - $25 an hour 3 hours ago Benefits Paid holidays Paid time off 403(b) Qualifications Customer communication Volunteer management Marketing management Marketing operations Retail management Time management Full Job Description Thrift Store Manager (Part-Time)

Hours:

20 hours per week (Thursday 4 hrs flexible timing; Friday = 8:30am-4:30pm; Saturday = 9:30am-5:30pm)

Benefits:

Paid time off, Sick time, Holiday time, Simple IRA •this role is not eligible for medical/ health benefits

About Harriet's Closet:

Harriet's Closet, a program of the Natick Service Council (NSC), has expanded from a free clothing resource for clients into a welcoming and inclusive thrift store open to the community. This expansion aims to generate revenue to support NSC's mission while continuing to provide essential items to those in need. NSC Clients will still shop at no cost Monday- Thursday and the store will open up to the public for sales on Friday and Saturday.

Position Overview:

The Store Manager will play a key role in operating Harriet's Closet as a community-facing thrift store. This individual will be responsible for the daily management of store operations on Fridays and Saturdays, including volunteer coordination, donation intake and processing, inventory control, sales, and community outreach and marketing. The ideal candidate is organized, customer-focused, and passionate about community service.

Key Responsibilities:

Store Operations:

Oversee daily operations of the thrift store during open hours. Ensure the store is clean, organized, and visually appealing. Monitor inventory levels and organize restocking of merchandise.

Volunteer Management:

Train and supervise volunteers Create a positive, supportive environment for volunteers.

Donation Processing:

Manage the intake, sorting, and pricing of donated items. Ensure high-quality standards for merchandise.

Sales & Customer Service:

Provide excellent customer service to all shoppers and clients. Operate the point-of-sale system and maintain accurate financial records. Monitor sales trends and identify opportunities to improve revenue.

Marketing & Outreach:

Promote Harriet's Closet through social media, community events, and local partnerships. Collaborate with NSC staff to develop and execute marketing strategies.

Qualifications:

Retail or nonprofit experience preferred, especially in thrift, resale, or volunteer-driven environments. Strong organizational and time management skills. Ability to work independently and take initiative. Excellent interpersonal and communication skills. Comfortable with basic technology, including POS systems and social media platforms. Demonstrated ability to work effectively and respectfully with people from diverse backgrounds, including clients, volunteers, and community members. Commitment to the mission and values of the Natick Service Council. Physical activity includes lifting up to 25 lbs., standing for extended periods, and sorting merchandise. Submit resume and cover letter to Kellie Mercurio at

Pay:

$23.00 - $25.00 per hour

Benefits:

403(b) Paid time off

Work Location:

In person