Assistant Store Manager

Assistant Store Manager Northeast Alternatives is a growing, award-winning, seed-to-table cannabis retail brand specializing in the highest quality cannabis products Massachusetts, Michigan and New Jersey has to offer. Constantly focused on developing and ingenuity, NEA strives to achieve this by adding skilled and motivated team players. These goals are met by seeking out diverse, talented individuals to further the company's mission and provide unique and new ideas. As the business continues to grow, our team will continue to grow, allowing us to be the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, Northeast Alternatives is the perfect place to be!

Location:

New Bedford, MA Schedule:

Full-time, Open availability

Job Description:

The Assistant Store Manager (ASM) reports to the Store Manager. The ASM is primarily responsible for working collaboratively with the Store Manager and independently when the Store Manager is not on-site to manage, maintain and supervise day-to-day retail operations at the dispensary location. The Assistant Store Manager upholds customer service, company values, and brand culture, making the customer a priority of every interaction. This position supports by leading the daily operations of the store, including but not limited to the following duties: knowledge and compliance of laws, ordering, e-commerce, fulfilment, to-go, sales and revenue, cash handling processes, financial reporting, inventory management, customer experience, and regulatory compliance. In addition, this position is responsible for opening and closing duties, supporting personnel management, and ensuring the store, to-go services, and fulfillment are running smoothly.

Key Duties & Responsibilities:

Leads, motivates, and inspires the retail team. Coaches employees to create a customer-centric environment, resulting in a memorable and positive customer experienceDelivers exceptional customer service by observing, listening, interacting, and following up with customers to ensure satisfaction. Works proactively to solve customer complaints and concernsBuilds and increases customer retention, fostering strong relationships and developing brand awareness and loyaltyUtilize customer and team member feedback to implement changes to improve the customer experience readilyExecute dispensary selling strategies through collaboration with marketing related to incentives, displays, and internal and external promotionRecommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotionsView sales reports and communicate with the team to identify sales trends and potential inventory requirementsAnalyze core metrics to understand better store performance to meet and exceed goalsUtilize approved employee incentives to drive sales and boost moraleAchieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviewsMaintain store compliance with all local, state and federal regulationsAssist SM in all required reporting, paperwork, and state tracking system recordingAssist state and local government auditors and law enforcement with inventory, sales, and compliance audits when SM is absentPerform all daily opening and closing proceduresImplement and oversee security, reporting and cash management procedures related to store opening and closingResponsible for facility maintenance and troubleshooting, including proper phone upkeep, utilities, technology, maintenance, repairs, stock, and suppliesEnsure that the sales floor is adequately staffed at all timesKeep track of all expiring products and promote sales as neededCoordinate with SM and senior leadership to perform daily/monthly/yearly inventory audits and reconciliationsEnsure all expired/damaged/returned products are logged and disposed of according to regulationsProvide daily correspondence via email with the SM and team members as neededAdheres to all Northeast Alternatives Policies and ProceduresMaintain a clean and organized work environmentOther duties as assigned

Qualifications:

2+ years experience in Retail or a Restaurant management roleCannabis industry experience preferredFull-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and eveningHigh School Graduate or equivalentExperience in a leadership role, assistant management, communication, and training skills in a customer-centric retail environment Previous assistant store management experience preferredMust be able to undergo iCORI background checkMust have reliable transportationStrong interpersonal, verbal, and written communication skillsGood planning, organizational, and time management skillsAbility to lead, delegate, and motivate staffAbility to maintain composure under pressureKnowledge of Massachusetts laws and regulations pertaining to MarijuanaYou must be 21 years of age or olderAbility to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxesAbility to lift up to 75 lbs. and push/pull up to 100 lbsShould feel comfortable with the occasional use of step ladders Northeast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging. Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EEO M/F/D/V NOTE

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization. Salary $45000 USD per year