Assistant Manager

Assistant Manager New York Bagel Co - 821 Properties LLC Stoughton, MA Job Details Full-time $16 - $19 an hour 4 hours ago Benefits Health insurance Dental insurance Paid time off 401(k) matching Flexible schedule Qualifications Customer communication Interpersonal skills Organizational skills Retail management Retail sales Time management

Full Job Description Job Overview About Us:

At New York Bagel Co, we're passionate about delivering a high-quality experience with every cup of coffee and freshly baked bagel we serve. We believe in fostering a friendly, energetic, and customer-first environment that our staff and customers love. We are looking for a Supervisor/Assistant Manager to help lead our team and ensure everything runs smoothly throughout the day, from opening to closing.

Job Overview:

As a Supervisor/Assistant Manager, you will play a key role in supporting the daily operations of our coffee and bagel shop. You'll lead by example, providing excellent customer service, overseeing team members, and helping maintain high standards of cleanliness, product quality, and operational efficiency. Your leadership and ability to problem-solve in a fast-paced environment will ensure our customers have a fantastic experience every time they visit.

Key Responsibilities:

Responsibilities Team Leadership:

Supervise, motivate, and train the crew to maintain high standards of service, quality, and cleanliness.

Customer Service:

Lead by example, ensuring that all customers receive exceptional service. Handle customer complaints or concerns promptly and professionally.

Operational Management:

Assist in managing daily operations, including opening/closing the store, inventory control, stock ordering, and cash handling.

Quality Control:

Ensure all food and drink items are made to our high standards, and adhere to food safety and cleanliness protocols.

Staff Scheduling:

Help create and manage employee schedules, ensuring proper staffing levels during peak times and covering for absences.

Training & Development:

Provide ongoing training and guidance to staff, helping them develop their skills and ensuring they understand and follow store policies.

Sales & Targets:

Help drive sales and monitor daily performance against goals. Analyze trends to identify opportunities for improvement.

Administrative Duties:

Assist with daily reports, including cash handling and inventory management.

Safety & Compliance:

Ensure compliance with all health and safety regulations and maintain a clean and safe working environment.

Experience Experience:

Minimum of 1-2 years of experience in a food service or retail environment, preferably in a supervisory or leadership role.

Leadership Skills:

Proven ability to lead, motivate, and manage a team in a fast-paced setting.

Customer Service:

Strong customer service skills with a passion for creating an outstanding experience for every customer.

Communication:

Excellent verbal and written communication skills.

Organizational Skills:

Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.

Problem Solving:

Ability to think quickly, resolve issues, and make decisions under pressure.

Flexibility:

Ability to work a variety of shifts, including weekends and holidays, as needed.

Physical Requirements:

Ability to stand for long periods, lift up to 30 pounds, and perform tasks that require bending, reaching, and walking.

Pay:

$16.00 - $19.00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Paid time off

Work Location:

In person