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Job Description
Store Manager The Retail Network Columbia, MD Job Details Full-time $75,000 - $85,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off 401(k) matching Employee discount Qualifications Customer communication Retail industry sales team management Guest relations Employee relationship building Team development Cash register Store management Attention to detail Leading team collaboration initiatives Productivity software Associate's degree POS systems Retail management Management experience within retail industry Full Job Description Our client is hiring! This client is a well-known specialty retailer operating in over 100 stores in the Northeast and continues to grow throughout the south. Their focus is providing customers with top quality goods and in-store experiences. They have a large assortment of brands and an unbeatable selection of giftware and curated favorites for the entire family. Please apply today for immediate consideration!
Description:
The Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the
G.U.E.S.T.
service approach. The Store Team Leader responsibilities also include: building and inspiring high-performing teams who deliver results, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, and holding the team accountable for upholding TPS mission statement, standards, and policies.
KEY RESPONSIBILITIES
Act as a Champion by modeling the
G.U.E.S.T.
service approach, and consistently delivering World Class Service Greet and welcome every customer warmly and with enthusiasm Understand customer needs by asking open-ended questions Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge Suggest additional items to build onto sales by utilizing effective selling techniques Thank the customer sincerely and invite them to return and shop with us again Be a Brand Ambassador Build customer loyalty by being friendly, attentive and respectful of customers Inspire and motivate the team daily by delivering positive feedback and utilizing recognition programs Create a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required Demonstrate the ability to make decisions with sound judgement, in the best interest of the customer, store team and business Demonstrate a commitment to training and development utilizing all training resources available Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments Continually train and coach associates in all areas of the business including: visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, Customer Capture, and Store Events After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations) Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback and motivation) Build positive working relationships with Store Team Leader, DM, merchandisers and corporate partners Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect Effectively manage supply, and payroll budgets on a weekly/monthly basis Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc. Complete all other related tasks/direction as assigned within assigned time frame Assist Store Team Leader to achieve hiring goals and maintain a staff that meets the needs of the business Fill open positions within 30 days by actively networking and recruiting Ensure compliance to all company Policies, Procedures and expectations After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
JOB REQUIREMENTS
Previous experience in specialty retail management is preferred College degree is preferred Ability to adapt to and lead change Ability to create a team environment through positive leadership Ability to work a flexible schedule to include nights, weekends, and holidays Ability to create a team environment through positive leadership Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder Demonstrate an ability to multi task, while being attentive to customers Proficient in using Microsoft Office and POS Systems Ability to work autonomously while paying strong attention to detail Ability to be mobile on the sales floor and/or stock room for extended periods of time. Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques Professional presentation in attire, demeanor, appearance and compliance to company dress code
Job Type:
Full-time Pay:
$75,000.00 - $85,000.00 per year
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Paid time off
Education:
Associate (Preferred)
Experience:
Store management: 1 year (Required) Retail management: 2 years (Required) Ability to
