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Job Description
Reports to the Director/Manager of Operations. Under general supervision and in accordance with department guidelines, assists in recruiting, orienting, and monitoring assigned departments at Three Rivers Health. Provides daily operational support to the Director/Manager for assigned departments and completes special projects as assigned. MISSION, VALUES and
SERVICE GOALS MISSION
We deliver outstanding care, inspire health, and connect with heart.
VALUES:
Trust. Respect. Integrity. Compassion.
SERVICE GOALS
Personally connect. Keep everyone informed. Be on their team. Plans, coordinates, and overlooks the Clinical Nutrition, Cardiopulmonary, Medical Imaging , and Sleep Disorder Center staff by: Assisting with interviewing, hiring, training, assigning work, scheduling, evaluating and, when necessary, disciplining and authoritatively recommending discharge of associates. Scheduling associates, daily, to achieve the highest levels of productivity and efficiency related to customer service. Assisting with investigations and resolving complaints from patients, visitors, staff members and others; also consulting on problems which need future consideration. Maintaining the work environment in a safe, clean, and orderly manner and collaborating with the appropriate departments for repairs, cleaning and other needs. Interpreting, enforcing, and supporting Hospital policies, program changes and national performance standards. Completing weekly rounds in patient care and public work areas the department(s) serve. Communicating potential issues or needs (for example, scheduling, provider issues, and equipment problems) to the Director/Manager. Monitoring quality metrics for all departments and giving input on areas of improvement. Marketing, organizing, processing, and coordinating volunteer orientation sessions. Ensuring that department procedures are followed, mandatory licensing and credentialing requirements are met for new hires and on an ongoing basis. Assisting with the maintenance of department documentation that is required by various regulatory agencies. Assisting in conducting 60-day and 90-day follow-up interviews of new hires. Completes chart audits, pulls data, and other information needed for each department. Serves as the primary contact for all departments as needed. Always maintain a high level of customer service and professionalism with teams. Provides daily operational support to the Director/Manager by: Performing job-related training and overseeing the ongoing training of each team member to update knowledge/skills; also assist in developing a training program/schedule for each new team member. Maintaining current knowledge of department specific policies and procedures to serve as a department resource and act in a 'charge' role. Performing clerical and computer-related duties. Preparing department and vacation schedules on a regular basis. Assists with processing and approving Payroll.
Orders department supplies:
Ensure associates have the equipment and PPE needed to perform their jobs at a higher level. Interfacing associates and other departments to share information and trouble-shoot problems and communicates with the Director regarding any possible problems. Attending meetings/seminars that contribute to overall effectiveness of the department. Preparing Monthly/Quarterly/Yearly department reports related to statistics, productivity and quality measurements and forwarding them to appropriate parties. Representing department(s) at appropriate committee meetings, as assigned by leadership and/or support to one or more process improvement efforts. Assists with hiring, terminations, and disciplinary issues within the department. Assists in the development and execution of the Employee Engagement Action plans. Keeps director well informed of all training, meetings, and discipline and counseling sessions. Evaluates the performance of assigned associates, providing appropriate recommendations to the Director for annual performance reviews. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: Completing other job-related assignments and special projects as directed. Attends Beacon Academy or other related education to keep up with leadership development. Self identifies areas of growth and seeks out appropriate development accordingly.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements: Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies, and department specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license/certification, registration in good standing throughout fiscal year. Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required. Education and Experience The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma; associate degree is preferred; registration or certification in area of healthcare is preferred. A minimum of two to three years of related experience (i.e., in a responsible position requiring well-developed customer service and organizational skills) is required. Previous experience working in a clinical healthcare role is required. Knowledge & Skills Requires the analytical skills to identify problems, investigate facts, collect related data, and formulate/implement appropriate and timely plans of action; also evaluates the results. Demonstrates the decision-making skills and independent judgment necessary to adapt standard methods of practice to meet variations in fact and/or condition. Demonstrates the skills necessary to direct and manage staff and their activities. Demonstrates the well-developed interpersonal skills necessary to provide effective leadership. Demonstrates effective communication skills, both verbal and written, to articulate ideas clearly and concisely to other Hospital management, internal and external customers, and external vendors. Demonstrates proficiency in secretarial and computer skills (i.e., word processing, spreadsheets, and database applications) and an understanding of specialized computer systems utilized within the department. Working Conditions Works in a busy office environment where there is regular contact with individuals from various backgrounds. Has contact with patients and family members who may be under stress. The ability to work varied shifts and work schedules (such as weekends, holidays, and on call) is required. Requires an understanding of the need to be responsive and reasonably adaptable for scheduling purposes, when necessary, due to extenuating circumstances in support of team members and department functions. Must report to facility within 30 minutes when called in. Physical Demands Requires the physical ability and stamina (i.e., standing/walking for prolonged periods of time, lift, push) to perform the essential functions of the position.
