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Supervisor Retail Gift Shop

Job

Cherokee Nation Businesses

Tunica, MS (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/18/2026

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Job Description

Supervisor Retail Gift Shop 3.4 3.4 out of 5 stars Tunica, MS Full-time Cherokee Nation Businesses 376 reviews Full-time
PRIMARY PURPOSE
It is the primary responsibility of the Supervisor Retail to assist and support the management team in the daily shift operations and responsibilities while exhibiting and emulating exceptional customer service.
Position:
Hourly, Full-Time Location:
Gold Strike Casino
PRINCIPAL DUTIES AND RESPONSIBILITIES
Elevate the guest experience by ensuring stores are properly staffed, stocked, and organized and emulating exceptional customer service. Provide timely resolution to guest issues by hearing their story and owning the experience. Communicate with store management issues such as price discrepancies, merchandise levels, RTVs, and salvages. Create defining moments for the sales staff by coaching, training, and leading by example. Responsible for shift duties, transaction processes, cash handling, and upholding company policies and procedures. Supervise a work environment that promotes teamwork, recognition, respect, and employee satisfaction. Perform other job-related duties as requested.
SUPERVISION
Sales Associates. Stock Associates.
MINIMUM REQUIREMENTS
High school diploma or equivalent. Two (2) years of Retail experience. Work varied shifts, including weekends and holidays.
KNOWLEDGE, SKILLS, AND ABILITIES
General knowledge of mathematical skills including addition, subtraction, multiplication and division, and money handling. Able to effectively communicate in English, in both written and verbal forms. Ability to work under pressure. Ability to read and write proficiently to evaluate reports, correspondence, and statistical information. Ability to multi-task and work well in a fast-paced, team-oriented environment. Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail. Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
WORKING CONDITIONS
This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job. This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.