Thrift Area Supervisor

Description:

Overview:

As a growing 501 C3, Non-profit organization, CRCI is always looking for new, talented individuals who can be an addition to its efforts. It is CRCI's Management's desire that each person involved with the organization (paid or not paid) has a burden for the lost, the sick, and the suffering. It is also important that all staff recognize that they represent CRCI and their actions will affect the community's outlook upon it. Staff is a representation of the CRCI program, and it is expected for them to conduct themselves in a manner that would always promote and elevate the image of CRCI to the community. Any behavior that promotes a negative image of the organization is unacceptable.

Job Summary:

The Thrift Area Supervisor oversees the operational success of multiple thrift store locations, ensuring efficient processes, exceptional customer service, and ensuring alignment of Store Management with the organization's mission, operational and financial goals. This role involves strategic planning, team development & leadership, inventory management, and process optimization to maximize profitability and community impact.

Key Responsibilities Operational Management:

Oversee daily operations of all thrift store locations, ensuring consistent adherence to policies, procedures, and quality standards.

Team Leadership:

Recruit, train, and manage store managers and staff, fostering a positive work environment which is well-aligned with CRCI's virtues while promoting professional development.

Inventory Control:

Ensure effective inventory management, including donation processing, pricing, and stock rotation, to maintain high-quality merchandise availability.

Customer Experience:

Drive initiatives to enhance customer satisfaction, ensuring a welcoming and organized shopping environment.

Process Optimization:

Identify and implement operational improvements, streamlining workflows for pricing, and sales.

Compliance and Safety:

Ensure compliance with health, safety, and legal regulations across all locations, maintaining a safe environment for staff and customers.

Community Engagement:

Collaborate with marketing and community outreach teams to promote the CRCI's mission and increase donor and customer engagement.

Requirements:

Qualifications:

Education:

Bachelor's degree preferred (or equivalent experience) in Business Administration, Retail Management, or related field;

Experience:

5+ years of experience in retail operations, with at least 3 years in a leadership role, preferably in thrift, nonprofit, or multi-store retail environments.

Skills:

Strong leadership and team management abilities. Excellent organizational and problem-solving skills. Proficiency in inventory management systems and retail software. Exceptional communication and interpersonal skills. Ability to analyze data and implement data-driven strategies.

Attributes:

Passion for the CRCI mission, adaptability, and a customer-focused mindset.

Work Environment:

Requires travel between store locations and occasional evening/weekend availability. Ability to lift and move items up to 25 pounds during store visits or inventory checks.