Retail Supervisor

Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long. Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Overview:

This position is responsible for maintaining good relations among guests and their retail sales associates, replenishment of all merchandise by inventorying and relaying those needs to the store Buyer in a timely manner. Also, this position is required to assist in the taking of inventory, the maintaining of the retail shop's cleanliness, and to maintain that all their retail sales associates are well trained and comply with the standards of Omni and the Retail Department.

Responsibilities:

Demonstrates and trains all retail specific standards and product knowledge. Ensures all sales and sales statistics are properly recorded by each employee. Stocks shelves, counters, tables and similar display fixtures with merchandise in a fashion that maximizes product visibility and promotes sales. Arranges signage and advertising collateral in an attractive fashion. Assists with the payroll processes as needed. Ensures follow through of all employees and performs coaching and counseling as needed. Assists guests with recording sales, accepting payment, providing product suggestions, and overall customer service. Maintains continuous effort to clean shelves, counters, tables, fixtures, glass and floors. Stimulates retail associates to increase sales per hour and units per transaction. Insures that all retail staff is recording and tracking daily retail stats. Assists with all inventory counts for shop merchandise. Maintains proper supply levels in all shops and insures back stock warehouse areas are well maintained, organized and new product is placed on sales floor.

Qualifications:

Minimum 1-2 years supervisory experience required Previous customer service experience required. Previous cash handling experience required. Must have strong guest service skills Must be able to move up to 40 lbs. Occasionally extend arms and hands. Seize, grasp, and turn objects with hands. Flexible schedule to include evenings, weekends and holidays Must be able to stand for length of shift Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.