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Notary Certified "Assistant Store Manager" at UPS Store
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Atvantiq Network
Fairview, NJ (In Person)
$37,368 Salary, Full-Time
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Job Description
A Retail Sales Associate at The UPS Store with a focus on sales experience is responsible for delivering exceptional customer service while actively driving revenue through shipping, packing, printing, and mailbox services. The ideal candidate uses consultative selling techniques to recommend best-value options, upselling, and cross-selling products to meet customer needs and store goals.
Experience Required:
Minimum 1 year Previous experience in packing at The UPS Store for 1 year, with reference check available for previous employment. Key Responsibilities & Sales DutiesCustomer Engagement & Sales:
Greet customers, identify their needs, and offer customized solutions (e.g., advising on shipping speed vs. cost, recommending print products).Upselling/Cross-selling:
Proactively suggest additional products or services, such as packing materials, insurance (declared value), or premium printing services.Print Services:
Actively promote and assist with document printing, binding, laminating, and scanning services.Mailbox Sales:
Promote and manage mailbox rentals for small businesses and residential customers.- Point of Sale (POS): Accurately record sales transactions, process payments (cash, credit), and handle returns/exchanges using the POS system.
Shipping & Packing:
Expertly pack items for shipment to ensure safety and accurately process shipments, including international and freight shipping.Store Merchandising:
Maintain a clean, organized, and well-stocked retail area to encourage impulse buys of shipping and office supplies.Goal Tracking:
Meet or exceed personal and store-wide key performance indicators (KPIs). Requirements & QualificationsExperience:
1-2 years of previous retail sales, consultative sales, or customer service experience preferred.Sales Skills:
Proven ability to up-sell and cross-sell, with a proactive "customer-first" attitude.Computer Skills:
Proficiency in Microsoft Office (Word, Excel) and POS systems; ability to learn printing software.Communication:
Strong verbal and written communication skills for engaging with customers and assisting with complex, custom print or shipping jobs. Multilingualism is a plus.Education:
High school diploma or GED. Preferred Skills- Prior print production or graphic design experience.
- Notary Public commission (or willingness to obtain).
- Experience with B2B (Business-to-Business) client relationship management. Typical Benefits
- Paid training and ongoing career coaching.
- Competitive salary with bonus incentives.
- Flexible schedules (usually no late nights).
- Opportunities for promotion to Shift Leader or Assistant Manager.