Retail Operations Coordinator

About the Role FOTILE is seeking a detail-oriented Retail Operations Coordinator to support our growing omni-channel business. This role sits at the intersection of retail account execution and direct-to-consumer (DTC) operations, ensuring pricing accuracy, order integrity, and a premium customer experience. You will support retail partners (Amazon, Home Depot, Lowe's, Wayfair, etc.), manage order processing, and may serve as the first point of contact for eCommerce customers. Responsibilities Retail Account Support Maintain SKU setup, pricing accuracy, and retailer portal updates Track promotions, calendars, and submission deadlines Monitor listing health, MAP compliance, and inventory visibility Support reporting on revenue, margin, and forecast vs. actual performance Other responsibilities as needed Order Management Process and validate online orders in ERP/order management systems Coordinate with warehouse and logistics teams for timely fulfillment Manage returns (RMAs), replacements, and order discrepancies Ensure high-order accuracy and resolution turnaround Customer Experience Serve as the first point of contact for DTC and or eCommerce customer inquiries (email/phone) Provide product guidance, order updates, and issue resolution Escalate warranty or technical issues as needed Maintain response-time standards aligned with a premium brand Qualifications 1-3 years' experience in eCommerce, retail operations, order management, or sales support Experience with ERP or order management systems Strong Excel skills (pivot tables, lookups, reporting basics) Excellent communication skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Preferred Experience with Amazon Vendor/Seller Central Familiarity with retailer.com portals and shipping methods Experience in premium consumer goods or appliances Why Join FOTILE? FOTILE is a leader in premium kitchen appliances, focused on innovation, quality, and exceptional customer experience. This role offers the opportunity to directly impact revenue performance, operational excellence, and brand reputation across both retail and DTC channels.