General Manager to Keyholder

•NEW

STORE OPENING- ZADIG & VOLTAIRE BELMONT OUTLET

•Hiring for multiple roles: General Manager Supervisor Full Time Keyholder Part Time Keyholder Company Profile Founded in 1997 by Thierry Gillier, Zadig&Voltaire is a French contemporary designer brand known for redefining luxury with a bold, modern perspective offering fashion for both women and men. Rooted in freedom and creative audacity, the brand draws inspiration from contemporary art, rock & roll, a Parisian spirit, and self-empowerment, values that inform everything we do, from design to the way we collaborate, innovate, and grow our teams. The spirit of the brand is eternally youthful, encouraging its community to embrace individuality and self-expression while practicing self-love, taking bold steps, and living on their own terms. Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills across all the countries where the brand is present. True to its founders' vision, the company is guided by an artistic and entrepreneurial mindset where employees are encouraged to be agile and proactive within a fast-growing global brand. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe. As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved. Zadig & Voltaire is an equal opportunity employer. General Manager - $70-75k The Role We are seeking a motivated individual to join our Retail Management team. Our General Manager will be responsible for the high volume, highly visible

NEW BELMONT OUTLET.

In this role, GM is responsible for overseeing all aspects of boutique retail operations, ensuring that the store meets its sales targets and provides excellent customer service. Additional responsibilities include, but are not limited to, maintaining and achieving high operational standards, exceeding merchandising goals, achieving sales objectives, building a highly motivated team, and furthering associates' skills and clientele base. The ideal candidate will have 3-4 years of management experience in the fashion retail industry (luxury preferred), excellent communication and organizational skills, and a strong understanding of KPIs. You should be target-driven, committed to adhering to company standards, and dedicated to upholding company standards, and able to inspire and motivate your team to achieve excellence Responsibilities Ensure the store operates seamlessly and efficiently. Build and maintain lasting relationships with customers to expand the client base. Motivate and manage the sales team to exceed sales and productivity goals. Connect with customers and understand their needs, such as documenting and communicating customer requests. Recognize and handle loss prevention situations with exemplary customer service. Conduct training sessions to enhance team skills and knowledge. Plan and delegate appropriate responsibilities within the sales team. Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates. Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image. Maintain clear communication lines with the sales team and corporate office. Act as a leader to the sales team. Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs. Proactively identify and recommend additional merchandise to enhance the customer's experience, not overwhelm them. Establish, meet, and exceed sales and performance goals. Seek out top talent for the sales team through networking and recruiting. Foster a positive and energetic atmosphere while maintaining a professional work environment. Requirements Exceptional written and verbal communication skills Exemplary work ethic and leadership qualities Ability to analyze sales reports to determine business needs and develop strategies Strong troubleshooting and problem-solving abilities, particularly under pressure Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively Superior customer service skills A proactive, hands-on approach with a keen sense of urgency to meet business demands Education and Training HS Diploma Required; Associate's/Bachelor's degrees preferred Experience Minimum 6 years' experience in luxury retail store environment Minimum 3 years of luxury/retail management Supervisor - $20 an hour Position Overview As a Sales Supervisor at Zadig & Voltaire's

NEW BELMONT

OUTLET, you play a pivotal role in driving store performance and fostering a culture of excellence. You support the General Manager (GM) and Assistant General Manager (AGM) in achieving sales goals and operational standards. In their absence, you serve as the store lead, ensuring seamless execution of daily tasks, exceptional customer service, and team development. Key Responsibilities Lead your team to meet and exceed store sales targets as directed by the GM/AGM Maintain a strong floor presence to maximize selling opportunities Ensure a consistent positive and rewarding client experience Deliver personalized customer service in line with brand values and standards Support key business initiatives and product launches Drive clientele development through customer data collection and relationship-building Leverage marketing tools to engage clients and boost sales Utilize CRM technology to enhance client journey and experience Stay informed and passionate about the luxury fashion industry and market trends Ensure the store is clean, organized, and welcoming to customers Maintain visual standards and ensure compliance with all company policies

Note:

This list of responsibilities is not exhaustive. Additional duties may be assigned as needed to support business operations and team success. Requirements Sales & Service Proven success in customer/clientele sales and meeting performance goals Commitment to delivering exceptional customer service and exceeding expectations Leadership & Operations Experience in team management, training, and performance techniques Ability to manage priorities, multitask, and maintain attention to detail Strong verbal and written communication and interpersonal skills Technical Skills Familiarity with retail POS systems, (Y2) Microsoft Office, and Google Docs Comfortable using technology to support sales and enhance customer service Personal Attributes Passion for the contemporary / luxury fashion Positive, proactive, and collaborative mindset Flexible, responsible, and self-motivated Education & Experience High School Diploma required; Associate or Bachelor's degree preferred Minimum 1 year of experience as a Sales Supervisor Keyholder (full time and part time)- $18 an hour The Role We are looking for a sales driven and fashion-forward Key Holder at our

NEW BELMONT OUTLET.

This role requires excellent communication, organization and planning skills. You will support the Sales team and General Manager in driving sales and maximizing profit opportunities for the store, ensuring the team consistently meets all KPIs. You will be accountable for supporting all members of the team within the store. You will be required to train and coach colleagues to ensure that all company procedures and standards are adhered to. You are fully responsible for running the store when the manager is off. You inspire and lead teams to deliver a high standard of customer service and demonstrate the Zadig & Voltaire spirit. Hourly + commission compensation. Wardrobe and other benefits also included. Responsibilities Manage your team to reach and exceed the store targets as outlined by the AGM/GM. Maintain a consistent floor presence to help maximize selling opportunities. Create a positive and rewarding client experience by ensuring that the customer takes priority at all times. Deliver outstanding personal customer service experience while complying with standards. Fully support and align with all key business initiatives and new product launches. Strong clientele development and customer data collection skills. Ability to build strong relationships while personalizing future client development opportunities. Utilize the available marketing tools to engage current and new business and drive sales. Embrace and utilize technology to enhance customer experience. Demonstrate a passion for the luxury sector and knowledge of industry, market and fashion trends. Requirements 2 years of experience working within a retail sales environment; luxury retail experience is a plus. You are fully flexible Proven track record in Customer / Clientele Sales and achieving results. Focused on achieving the sales targets/goals. Providing excellent customer service and interested in exceeding customer expectations. Knowledge of team management, training and techniques. Knowledge of Retail POS system, MS Office and Google Docs. Demonstrate the ability to manage priorities, multi-task and pay close attention to details. Strong verbal, written and communication skills. You are able to provide references

Pay:

$70,000.00 - $75,000.00 per year

Work Location:

In person