HVAC Service Manager

Job Title:

HVAC Service Manager Company:

MLP Plumbing and Mechanical Inc.

Location:

Lancaster, New York Employment Type:

Full-Time About MLP Plumbing and Mechanical Inc. MLP Plumbing and Mechanical Inc. is a premier provider of commercial plumbing & mechanical solutions. We pride ourselves on technical excellence, rapid response times, and a "customer-first" philosophy. As we continue to expand our commercial footprint, we are seeking a seasoned HVAC Service Manager who pairs elite technical diagnostic skills with the leadership presence required to mentor a high-performing team. The Role We aren't looking for a "desk manager." We need a technical powerhouse who has spent years in the field and speaks the language of complex commercial systems. You will lead a team of 10+ technicians, serving as the ultimate escalation point for troubleshooting while driving the operational success of the service department. UA members encouraged to apply.

Key Responsibilities Technical Leadership & Troubleshooting:

Act as the primary technical resource for the field. You will diagnose complex issues in RTUs, boilers, and VRF systems that others can't solve.

Team Management:

Direct, mentor, and evaluate a team of 10+ HVAC technicians. Foster a culture of accountability, safety, and continuous learning.

Operational Oversight:

Manage the daily service schedule, ensure high-quality workmanship, and oversee the completion of service reports and digital work orders. (Buildops)

Training & Development:

Identify skill gaps within the team and provide the training needed.

Customer Relations:

Interface with commercial clients to explain technical diagnoses, provide repair estimates, and ensure long-term satisfaction.

Quality Control:

Perform random site inspections to ensure MLP's standards for safety and installation/repair quality are being met.

Qualifications & Skills Field Experience:

Minimum of 10 years in commercial HVAC service, with at least 3-5 years in a supervisory or lead technician role.

Diagnostic Mastery:

Expert-level knowledge of commercial mechanical systems, including air-side and water-side troubleshooting, BAS/controls, and electrical schematics.

Leadership Ability:

Proven track record of managing a team of 10+ people. You know how to motivate different personalities and handle conflict professionally.

Licensing:

Valid EPA Universal Certification required.

Communication:

Ability to translate complex mechanical issues into clear language for clients and stakeholders.

Tech-Savvy:

Proficient in service management software (Buildops, Procore) and Microsoft Office Suite.

Pay:

$75,000.00 - $100,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person