Retail Warehouse Sales Supervisor -- Home Outlet

Job Title:

Area Supervisor (Retail Sales Supervisor)

Department:

Operations Reports To:

Store Manager Pay:

Hourly Rate plus Commission Opportunity ($40,000-55,000/yr.)

Location:

Tonawanda, New York General Description:

The Area Supervisor is responsible for the merchandising and replenishment functions as well as customer service for a specific area of the store. Essential Job Functions include the following, other duties may be assigned: Responsible for setting up displays for advertised items as well as using plan-o-gram to merchandise assigned to area by displaying products on gondolas, H-frames, shelves, floors, displays and/or end caps while using various machines and lifts. Assists partners in assigned area with merchandise replenishment as needed. Trains store personnel in all areas of sales, product knowledge, and customer service per company policy and sales training programs. Works with Store Manager, vendors and buyers concerning merchandise replenishment problems. Ensure that merchandise in assigned area has been properly "signed" with the correct information concerning each product. Provides courteous service to all customers by offering friendly greeting, determines needs, demonstrates or explains product, and provides physical assistance with large or heavy merchandise as requested by customer. Visits competition and completes Competitive Shopping Report. Opens and closes store as assigned. Assists with cash balancing With Assistant manager, continually evaluates all partners in assigned area, and assists in the formal annual performance appraisal. Maintains safety and security procedures for both partners and customers according to company policies and procedures. Reviews, sets and maintains standards for displays, in-stock items, pricing, marking and merchandise inventory for assigned area with the Assistant Manager. Job Duties must perform the following duties to achieve essential job functions, other duties may be assigned: Ensures daily housekeeping standards are met. Follows defective merchandise procedures as outlined in company policies and procedures. Assists in the preparation and taking of the physical inventory by organizing, counting and verifying quantities of merchandise. Operates cash register as needed. Performs related duties as assigned by supervisor. Performance Behaviors To perform the job successfully, an individual should demonstrate the following performance behaviors: Problem Solving

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics. Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality, and Effectively communicates with all partners. Teamwork
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Delegation
• Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Leadership
• Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Gives appropriate recognition to others. Managing People
• Takes responsibility for activities of partners supervised; Makes self available to staff; Provides regular performance feedback; Develops partners' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Education and/or Experience Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Inventory software; Order processing systems; Payroll systems; Spreadsheet software and Word Processing software. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit and climb or balance. The employee must occasionally lift and/or move up to 80 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.