Assistant Home Shopping Manager

Position Summary The Assistant D.U.G. Manager supports the D.U.G. Manager in overseeing Drive Up & Go operations to ensure accurate order fulfillment, on‑time pickup, excellent customer service, and compliance with company standards. This role helps lead associates, manage workflow, and support performance goals while delivering a fast, friendly, and reliable omnichannel experience. Key Responsibilities Support daily Drive Up & Go operations, including order picking, staging, dispensing, and customer handoff Assist in supervising and coaching D.U.G. associates to ensure accuracy, speed, and service excellence Ensure orders are fulfilled following quality, substitution, and freshness standards Monitor order volume, pickup times, and associate productivity throughout the day Support labor planning and task prioritization to meet service level expectations Maintain organization, cleanliness, and safety of D.U.G. staging and pickup areas Address customer questions, concerns, and service recovery issues promptly and professionally Support execution of company D.U.G. programs, processes, and technology tools Step into operational leadership responsibilities in the D.U.G. Manager's absence Associate Leadership & Development Lead by example to promote accountability, teamwork, and customer‑focused behaviors Assist with onboarding and training of new D.U.G. associates Provide coaching and feedback to reinforce accuracy, efficiency, and service standards Encourage associate engagement and continuous improvement Operational & Compliance Focus Ensure adherence to all company policies, safety standards, and food handling practices Support proper use of handheld devices, systems, and D.U.G. technology Ensure accurate completion of required logs, documentation, and reporting Qualifications Previous D.U.G., e‑commerce, front‑end, grocery, or retail experience preferred Prior leadership or supervisory experience preferred Strong organizational, communication, and problem‑solving skills Customer‑focused mindset with attention to detail and urgency Ability to perform effectively in a fast‑paced, time‑sensitive environment Physical & Scheduling Requirements Ability to stand, walk, bend, push carts, and lift within company guidelines Ability to work indoors and outdoors as needed for order dispensing Flexible availability including mornings, evenings, weekends, and holidays