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Assistant Store Manager
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The Collective Boutiques
Highland Village, TX (In Person)
$33,280 Salary, Full-Time
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Job Description
Assistant Store Manager The Collective Boutiques Highland Vill, TX Job Details Full-time $16 an hour 6 hours ago Benefits Health insurance Paid time off Flexible schedule Qualifications Retail customer service procedures Customer communication Debt collection Merchandising ADP Payroll systems Team development Loss prevention POS systems Time & attendance systems Management experience within retail industry Full Job Description
POSITION SUMMARY
The Assistant Store Manager supports the Store Manager in all aspects of store operations, team leadership, and Shop Owner management. This is a key leadership position on the store team — one that requires full confidence stepping in and running the store independently when the Store Manager is unavailable. The Assistant Store Manager is a trusted partner to leadership and a role model for the entire store team.KEY RESPONSIBILITIES
Leadership & Team Support- Support the Store Manager in recruiting, onboarding, training, and developing store team members.
- Supervise the sales floor team during assigned shifts and ensure all team members are performing at their best.
- Coach and provide real-time feedback to Sales Associates and Shift Leads to improve performance and customer service.
- Lead by example in all areas including customer service, shop owner engagement,dress code, attitude, and adherence to company policy.
- Manage opening and closing responsibilities in the Store Manager's absence.
- Handle team scheduling support, break coordination, and daily task delegation as directed. Booth Rental & Shop Owner Support
- Support the Store Manager in maintaining full booth occupancy by assisting with Shop Owner recruitment and screening.
- Conduct booth inspections and ensure all Shop Owner spaces meet The Collective Boutiques brand and cleanliness standards.
- Build positive, professional relationships with Shop Owners and serve as a point of contact for day-to-day questions and concerns.
- Assist the Store Manager in monitoring booth rental payment schedules and identifying past-due accounts.
- Support collection efforts for outstanding Shop Owner payments as directed, communicating professionally and documenting all interactions.
- Escalate unresolved payment or Shop Owner conduct issues to the Store Manager promptly.
- Maintain accurate booth-related records and assist with Shop Owner onboarding and offboarding processes. Sales & Customer Experience
- Drive sales performance on the floor by coaching team members and personally engaging with customers.
- Monitor daily sales metrics and communicate results and opportunities to the Store Manager.
- Resolve escalated customer concerns with professionalism and a focus on customer satisfaction.
- Ensure product displays, signage, and visual merchandising are maintained to brand standards at all times.
- Support promotional setup, seasonal changeovers, and special events as needed. Operations & Compliance
- Assist with receiving, stocking, and inventory management procedures.
- Complete daily operational reports and checklists as assigned.
- Enforce all loss prevention, cash handling, and security policies.
- Ensure the store is consistently clean, organized, and operating at the highest standard.
- Maintain compliance with all company policies and applicable federal, state, and local laws.
- Report any safety concerns, maintenance issues, or policy violations to the Store Manager immediately.
QUALIFICATIONS
- Minimum 1-2 years of retail experience; prior supervisory or key holder experience strongly preferred.
- Demonstrated leadership ability and comfort directing a team.
- Strong customer service skills and a genuine passion for the boutique retail experience.
- Excellent communication, organizational, and problem-solving skills.
- Comfortable assisting with payment collection and having professional financial conversations with Shop Owners.
- Proficiency with POS systems and comfort with ADP or similar workforce management platforms.
- Flexible availability including opening and closing shifts, weekends, and holidays.
- Ability to lift up to 30 pounds and stand for extended periods.