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Shift Lead
Job
The Collective Boutiques
Highland Village, TX (In Person)
$27,560 Salary, Part-Time
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Job Description
Shift Lead The Collective Boutiques Highland Village, TX Job Details Part-time $13.25 an hour 1 hour ago Benefits Flexible schedule Qualifications Customer communication Team development Loss prevention Retail management Delegation Full Job Description
POSITION SUMMARY
The Shift Lead is the bridge between our Sales Associates and store management. You're a trusted leader on the floor — someone the team looks to when they need direction and someone management counts on to keep things running smoothly. This role is perfect for someone ready to take their next step into retail management.KEY RESPONSIBILITIES
Floor Leadership- Open and close the store as the manager on duty when the Assistant Store Manager or Store Manager is unavailable.
- Lead the sales floor team throughout your shift — delegate tasks, manage pace, and keep energy high.
- Serve as the first point of contact for team questions, customer escalations, and in-shift issues.
- Monitor team performance during your shift and provide real-time coaching and encouragement.
- Ensure all team members are on task, on time, and delivering an exceptional customer experience.
- Communicate shift updates, issues, and wins clearly to the incoming manager or closing team. Customer Experience
- Lead by example on the floor — actively engage customers, drive sales, and demonstrate what great service looks like.
- Step in to resolve escalated customer concerns quickly and professionally, always prioritizing a positive outcome.
- Ensure every customer is greeted, assisted, and leaves with a great impression of The Collective Boutique.
- Champion a welcoming, inclusive environment across all boutique spaces in the store. Shop Owner Support
- Serve as a point of contact for Shop Owners during your shift, addressing day-to-day needs and questions professionally.
- Ensure all Shop Owner spaces are maintained to brand and cleanliness standards throughout the shift.
- Communicate any Shop Owner concerns or maintenance issues to the Store Manager promptly. Operations & Store Standards
- Complete opening and closing checklists and ensure all operational procedures are followed correctly.
- Monitor the sales floor for cleanliness, organization, and visual presentation throughout the shift.
- Oversee cash handling procedures and ensure POS accuracy during your shift.
- Assist with receiving shipments, restocking inventory, and maintaining back-of-house organization.
- Enforce all loss prevention, safety, and company policy standards at all times.
- Report any safety concerns, maintenance issues, or policy violations to management immediately. Team Support & Culture
- Foster a positive, team-first culture on every shift — lead with patience, consistency, and respect.
- Support the onboarding and training of new Sales Associates alongside management.
- Coordinate team breaks, coverage, and floor assignments to keep the shift running efficiently.
- Model The Collective Boutique's standards for dress code, attitude, and customer interaction at all times.
QUALIFICATIONS
- Minimum 1 year of retail or customer service experience preferred.
- Prior experience in a lead, key holder, or supervisory role strongly preferred.
- Strong communication skills and the ability to stay calm and focused when things get busy.
- Proficiency with POS systems and basic retail operations.
- Reliable, punctual, and accountable — the team depends on you to show up ready.
- Flexible availability including opening and closing shifts, weekends, and holidays.
- Ability to stand for extended periods and lift up to 30 pounds.
WHAT WE OFFER
- A dynamic, ever-changing retail environment that keeps every day interesting.
- Real leadership experience that prepares you for an Assistant Store Manager role.
- Flexible scheduling .