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Job Description
Who We Are:
At PIRTEK, delivering an exceptional customer experience is a core part of how we do business. We take pride in providing fast, reliable service and ensuring every customer interaction is professional, efficient, and solutions-focused.
We are seeking a Shop Manager to lead the day-to-day operations of our Katy-area service center. This is a hands-on role in a fast-paced mechanical environment—not a traditional retail position. You'll build hydraulic hoses, assist customers with urgent equipment needs, manage inventory, maintain an organized and safe shop, and help keep operations running smoothly.
The ideal candidate is self-motivated, mechanically inclined, and comfortable working independently. Occasional on-call responsibilities are required. In return, you'll join a growing company that values accountability, teamwork, and taking care of customers when they need us most.
Who You Are:
At PIRTEK, you'll play an important role in the success of the service center and the customers who depend on us. This position offers the opportunity to take ownership of daily operations, solve problems, and make decisions that keep the business running efficiently.
Based in our Katy service center, you'll help support customers when equipment failures and downtime matter most, ensuring they receive fast, reliable service. As the company continues to grow, this role offers long-term career potential, job stability, and the opportunity to build valuable leadership and operational experience in a respected industry.
Responsibilities:
Store Operations & Customer Service Lead day-to-day store operations to ensure efficiency, organization, and a professional customer experience. Serve as a key point of contact for customers, handling inquiries, service requests, and issue resolution. Maintain high standards of customer service and ensure timely responses to customer needs. Keep the store clean, organized, safe, and professional at all times. Inventory Management Manage inventory levels of hose, fittings, and related components to support business operations. Monitor stock levels and coordinate replenishment to maintain product availability. Conduct inventory counts and maintain accurate inventory records. Investigate and resolve inventory discrepancies while supporting inventory accuracy and control. Field Service Support Ensure field service vehicles are properly stocked and equipped for daily operations. Support field technicians with inventory requests, product identification, and operational needs. Help maintain efficient communication between the shop and field service teams. Team Leadership Lead, coach, and support shop employees by setting clear expectations and maintaining accountability. Provide training, feedback, and guidance to help team members succeed. Assist with hiring, onboarding, and employee development efforts. Foster a positive, professional, and customer-focused work environment. Business Operations & Performance Monitor operating expenses and support cost-effective decision-making. Track key performance metrics, including sales, inventory performance, and operational efficiency. Identify opportunities to improve processes, reduce costs, and enhance customer satisfaction. Maintain accurate records and ensure compliance with company policies and procedures. Ownership & Accountability Take ownership of store performance and daily operations. Lead by example through professionalism, integrity, accountability, and a strong work ethic. Represent the company positively with customers, employees, and business partners.
Qualifications:
Mechanical aptitude and 3-7 years experience working in a shop, service, or industrial environment Proven history of industrial retail sales Strong customer service skills, with the ability to assist walk-in clients professionally and efficiently Self-motivated and able to work independently with minimal supervision Excellent organizational skills with attention to detail in timekeeping, inventory, and cleanliness Basic computer skills for inventory management and timesheet reporting Willingness to perform hands-on tasks such as hose assembly, pipe bending, and equipment upkeep Availability to participate in an on-call rotation for after-hours customer needs Benefits Health, Dental, and Vision Insurance PTO and Paid Holidays 401(k) Uniforms Provided Bonus Opportunity Equal Employment Opportunity Clause We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Pay:
$50,000.00 - $55,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Have you managed operations in an automotive, industrial, parts, service, or distribution environment? Are you available for an on-call rotation approximately one week out of every three? Have you supervised employees or led teams? What inventory systems or POS systems have you used? What is your target compensation?
Experience:
Inventory management: 5 years (Preferred) Ability to
