Assistant Area Manager

Position Summary:

The Assistant Area Manager supports the Area Manager in overseeing regional operations, ensuring business development, client retention, and team performance goals are met. This role focuses heavily on follow-up, coordination, and process management to keep daily operations running smoothly. The Assistant Area Manager acts as a liaison between the Area Manager, field staff, and provider offices, ensuring tasks are completed accurately and on time.

Key Responsibilities:

Operational Support Assist the Area Manager in monitoring daily team activities and ensuring tasks are completed efficiently. Follow up on outstanding items with staff, provider offices, and other departments to resolve issues promptly. Help manage schedules, visit logs, and operational reports to maintain an organized workflow. Support the Area Manager in identifying and addressing process gaps that could affect provider satisfaction or business growth. Business Development & Retention Support Assist with provider outreach by following up on new leads, setting appointments, and confirming details. Maintain relationships with existing providers by addressing follow-up needs, resolving concerns, and ensuring high service quality. Track provider feedback and communicate updates to the Area Manager for action. Team Coordination Serve as a point of contact for field staff when the Area Manager is unavailable. Help onboard new team members by providing guidance on processes, systems, and expectations. Ensure team members have the resources, information, and support needed to meet performance goals. Reporting & Documentation Maintain accurate records of follow-ups, provider interactions, and team activities. Assist in preparing performance and productivity reports for the Area Manager. Monitor compliance with company policies, procedures, and documentation standards.

Qualifications:

High school diploma or equivalent; some college or business coursework preferred. 1-2 years of administrative, operational, or customer service experience (healthcare or sales environment preferred). Strong organizational and time management skills. Excellent communication skills, both written and verbal. Proficiency with computer systems and basic reporting tools. Ability to work independently while supporting a larger leadership role.

Skills & Competencies:

Attention to detail and follow-through Relationship building and customer service Process coordination and problem-solving Adaptability and resourcefulness Team support and collaboration

Work Environment:

This is a mix of office-based and field-based work, depending on company needs. The role may involve occasional travel within the assigned region to support the Area Manager in provider visits and team oversight.

Job Type:

Full-time Pay:

$20.00 - $21.00 per hour

Benefits:

401(k) Health insurance Paid time off Application Question(s): Are you comfortable with driving up to 600+ miles per week within the area?

Language:

Spanish (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person