Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Assistant Manager -
Jeremiah's Italian Ice Pay:
$14.00-$17.00 per hour (based on experience) + Performance Bonus Opportunities Who We Are At Jeremiah's Italian Ice, we serve more than authentic Italian Ice, creamy soft ice cream, and our signature Jelatis—we create memorable experiences for every guest. Our stores are energetic, welcoming, and built around exceptional customer service, teamwork, and community involvement. We're looking for an experienced, dependable, and driven Assistant Manager who is passionate about leading people, growing the business, and creating an outstanding guest experience every day. Position Summary The Assistant Manager plays a critical leadership role in the day-to-day success of the store by supporting the Franchise Owners in all operational areas, leading shifts, coaching team members, maintaining high operational standards, and driving sales through community engagement and local marketing. This is a hands-on leadership position that requires open availability, flexibility, accountability, and a willingness to step in whenever needed to ensure the store operates at its best. Key Responsibilities Leadership & Operations Lead by example and create a positive, high-energy team culture Supervise daily operations and ensure smooth shift execution Open and close the store following company standards Coach, train, motivate, and develop team members Assist with recruiting, interviewing, onboarding, and employee development Maintain high standards of guest service and hospitality Resolve customer concerns professionally and effectively Ensure compliance with all company policies, food safety standards, and operating procedures Inventory & Equipment Management Manage inventory counts and maintain accurate records Assist with ordering products and receiving deliveries Minimize waste and maintain proper product rotation Perform and oversee cleaning and maintenance of soft serve ice cream machines Perform and oversee cleaning and maintenance of commercial ice-making equipment Ensure equipment is operating safely and efficiently Maintain a clean, organized, and inspection-ready facility at all times POS & Financial Responsibilities Operate and troubleshoot POS systems Ensure accurate cash handling and drawer accountability Monitor labor and operational efficiency Support store profitability through responsible cost management Local Store Marketing & Business Growth Take ownership of growing store sales through aggressive Local Store Marketing (LSM) initiatives Build relationships with local schools, businesses, churches, HOAs, sports organizations, and community groups Coordinate fundraising nights, catering opportunities, and community events Develop and maintain an engaging social media presence with regular posts, photos, videos, promotions, and event marketing Create innovative ideas to increase guest traffic and brand awareness Represent Jeremiah's professionally at off-site events and community functions Help drive sales growth through proactive marketing and relationship-building efforts Team Support Be willing to jump into any position during busy periods Provide leadership during challenging situations Support the Franchise Owners in achieving operational and financial goals Foster accountability, teamwork, and continuous improvement Availability Requirements This position requires maximum flexibility and reliability.
Applicants must:
Have open availability Be available to work mornings, afternoons, evenings, weekends, and holidays Be available for both opening and closing shifts Be comfortable working varied schedules based on business needs Be willing to provide coverage for unexpected call-outs and staffing shortages Be available for on-call situations when operational needs require management support Reliability and flexibility are essential qualifications for this role. Qualifications Minimum 2 years of leadership or management experience in quick service, restaurant, retail, or hospitality Experience leading shifts and supervising teams in a fast-paced environment Experience working a flexible schedule across all 7 days of the week Experience with inventory management and ordering Experience using POS systems and cash handling procedures Experience cleaning and maintaining soft serve equipment preferred Experience cleaning and maintaining commercial ice-making equipment preferred Strong customer service and problem-solving skills Excellent communication and leadership abilities Self-motivated, dependable, and highly organized Ability to multitask and perform under pressure Valid Driver's License and reliable transportation required Physical Requirements Ability to stand for extended periods Ability to lift up to 50 pounds Ability to bend, reach, climb, and perform routine cleaning tasks Ability to work in both indoor and outdoor event environments when needed Benefits Competitive hourly pay based on experience Performance bonus opportunities Employee discount Paid training Career advancement opportunities Leadership development Fun, fast-paced, team-oriented work environment The Ideal Candidate The ideal Assistant Manager is more than a shift leader—they think like an owner. They are dependable, proactive, and ready to step in whenever needed to support the team and the business. They take pride in maintaining operational excellence, developing employees, building community relationships, and finding creative ways to grow sales. If you're someone who enjoys leading people, thrives in a fast-paced environment, isn't afraid to roll up your sleeves, and is excited to actively drive business through local marketing and social media engagement, we'd love to hear from you.
License/Certification:
Valid Driver's License (Required) Ability to
Commute:
Tomball, TX 77375 (Required)
Pay:
$14.00 - $17.00 per hour
Benefits:
Employee discount
Experience:
Retail management: 2 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to
