Assistant Club Manager-Membership & Member Experience

COMPANY OVERVIEW

Pickleball is exploding, and Picklr is leading the movement. We're building the premier lifestyle and wellness brand in the fastest-growing sport in America — 75+ open clubs, rapid national and international expansion, and the ambition of the market leader we are.

POSITION OVERVIEW

The Assistant Club Manager - Membership & Member Experience supports the overall success of the club through membership sales, retention efforts, front desk leadership, and daily member engagement. This role partners closely with the Club Manager to deliver a high-quality member experience while driving membership growth and strengthening member relationships. This position owns inside sales and retention initiatives, manages front desk operations and staffing, and serves as a primary point of contact for member concerns and service recovery.

KEY RESPONSIBILITIES

Drive membership sales, upgrades, retention, and inside business development efforts Manage front desk staff including hiring, training, scheduling, and accountability Support the full member journey from onboarding to retention and renewal Conduct proactive outreach to trial members, inactive members, and cancellation requests Track membership churn trends and execute retention campaigns and follow-up strategies Handle member concerns, escalations, and service recovery with professionalism and urgency Support club programming, events, and member engagement initiatives Utilize PlaybyPoint and related systems to manage memberships, bookings, reporting, and communication Assist with daily club operations, cleanliness, and overall member experience Collaborate with franchise leadership and corporate teams to support club goals and brand standards

QUALIFICATIONS 1-2

years of leadership, customer service, sales, or operations experience preferred Strong communication, organization, and relationship-building skills Ability to multitask and thrive in a fast-paced environment Experience with membership sales, retention, or hospitality/service environments preferred Comfortable learning and managing operational software systems Proficiency with Google Workspace and Microsoft Office Knowledge of pickleball is a plus

SCHEDULE EXPECTATIONS

Standard schedule is Monday through Friday to support consistent weekday member coverage Approximately 30 hours per week dedicated to front desk and operational coverage Approximately 10 hours per week reserved for sales outreach, retention initiatives, and member experience improvement Availability for occasional events or operational needs as required E04JI802mpqq4097m6n