Retail & Campground Operations Manager

Location:

Mt Carmel, Utah. Zion Mountain Ranch is an elevated sanctuary just 3 miles from the East Entrance of Zion National Park, set on a roaming bison preserve. Guests can choose from thoughtfully crafted cabins and bespoke lodges and enjoy on‑site experiences including guided horseback riding, bison feedings, and Cordwood, a field‑to‑fork restaurant featuring ingredients from the ranch's organic gardens. Dedicated to land preservation and meaningful, nature‑based travel, Zion Mountain Ranch blends purposeful hospitality with a deep respect for the land and the spirit of the American West. Team members play a vital role in creating experiences that strengthen guests' connection to this landscape and its enduring story.

Retail & Campground Operations Manager Location:

Mt. Carmel, Utah Zion Mountain Ranch is an elevated sanctuary just 3 miles from the East Entrance of Zion National Park, set on a roaming bison preserve. Guests can choose from thoughtfully crafted cabins and bespoke lodges and enjoy on‑site experiences including guided horseback riding, bison feedings, and Cordwood, a field‑to‑fork restaurant featuring ingredients from the ranch's organic gardens. Dedicated to land preservation and meaningful, nature‑based travel, Zion Mountain Ranch blends purposeful hospitality with a deep respect for the land and the spirit of the American West. Team members play a vital role in creating experiences that strengthen guests' connection to this landscape and its enduring story. Job Summary The Retail & Campground Operations Manager is responsible for leading the daily operations of Zion Mountain Ranch's retail outlets and campground. This role is responsible for duties over-seeing the day-to-day operations of the Gift Shop, managing staffing, sales goals, and inventory. The ideal candidate will implement green procurement guidelines, merchandise strategy for local native handicrafts and art, safety standards and quality of service. The person in this role motivates and inspires the team to drive sales and meet revenue goals. This position reports directly to the Administrative Manager. You will actively cultivate a safe, friendly, and fun work environment where outdoor adventure and environmental stewardship are embraced This is a hands-on leadership position in dynamic indoor & outdoor environments. The ideal candidate is a strong operator, an engaged team leader, and someone who thrives in delivering memorable guest experiences. Essential Duties & Responsibilities Executes upon POWDR inventory activities, ensures and upholds pricing from marginal demands. Oversees on the job inventory with team performing regular cycle counts of inventory to manage products sold. Train and develop staff to ensure excellent customer service and efficiency. Upholds and communicates ESQ (environmental, safety and quality standards) and accountability to ensure effective and efficient teamwork. Manages labor, payroll, and expense to meet the annual budgetary goals. Creative, captivating displays for inventory flow, feng shui techniques a bonus. Works with leadership to promote marketing programs, sales and branding. Manages POS functionality by ensuring accurate product set up, item tree display, discounting options, and operator security. Works with management team to procure equipment, retail soft goods and accessories, and assists with logo apparel design process and branding. Matches orders, reconciles invoicing and conducts monthly retail inventories. Orchestrates the implementation of ESQ targets, objectives, and systems of monitoring and measuring set forth in company strategic plans, Merchandise Plan, etc. Communicates closely with the management team in departmental meetings to articulate employee relations, performance management, hiring and recruitment, team development and training; Takes accountability for coaching, rewarding and communicating strengths and weaknesses and overall professional development across retail team. Documents employee issues and manages based on policy and procedure. Promotes overall enjoyable staff experience by implementing positivity and fun in daily operations. Stocks goods, logs inventory counts into systems, retail operational activities and pricing Matches and reconciles invoicing, orders and helps to complete monthly retail inventory activities Trains and supervises staff to ensure excellent customer service and efficiency. Comprehends and communicates workplace safety standards and accountability to ensure effective and efficient teamwork. Supports payroll, and expense strategies to meet set budgets Maintains displays for inventory flow Learns and follows structure for company marketing programs, sales and branding. POS functions with accuracy and competency Support receiving of ordered equipment, retail soft goods and accessories, and assists with logo apparel design process and branding Leads the staff with implementation of required targets, objectives, and systems of monitoring and measuring set forth in company strategic plans, Merchandise Plan, etc. Documents employee issues accordingly based on policy and procedure and communicates with management and staff as trained. Promotes overall enjoyable staff experience by implementing positivity and fun in daily operations. Drives continual improvement and leads the team to deliver upon compliance, programs, scorecards, goals, and training requirements. Conducts department Job Safety and Hazard Analysis with the team on a recurrent basis, documents it and engages the team in safety talks. Ensures team members participate and complete all required new hire training, recurrent training, emergency drills. Campground Operations Oversee day-to-day campground operations including reservations, site assignments, and guest services Ensure all facilities are clean, safe, and well-maintained Partner with maintenance and housekeeping teams to address operational needs Monitor occupancy, guest feedback, and overall campground performance Ensure compliance with safety, cleanliness, and environmental standards Other Duties as

Assigned:

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Work Location:

Due to the in-person nature of the hospitality business, RV space with hook ups are available at no cost for employees and limited employee housing at no cost is available on-site and commuting from the local vicinity is also acceptable. Due to the nature of our business, Zion Mountain Ranch is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.

Required Knowledge, Skills, and Experience:

2+ years of leadership experience in retail, hospitality, campground operations, or related field Strong leadership, communication, and interpersonal skills Proven ability to manage teams and drive results Experience with POS systems, inventory management, and scheduling tools preferred Highly organized with strong attention to detail Strong communication and customer service skills with a friendly, outgoing attitude. Ability to work in a fast-paced environment and manage multiple tasks efficiently. Must be comfortable using POS systems, handling cash, and processing transactions accurately. Must be available to work weekends, holidays, and peak seasons

Responsibilities and Requirements:

Minimize your impact on the environment when at work and living onsite. Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times. All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook). Physical Demands & Work Environment Ability to stand and move for extended periods of time Ability to lift up to 40 pounds Comfortable working indoors and outdoors in varying weather conditions Ability to navigate uneven terrain in campground areas What's in it for you?

Annual salary:

DOE Eligible for discretionary bonus This position is classified as: Full-Time Regular Exempt Eligible employees receive a comprehensive benefits package, including: Medical, dental, and vision insurance (effective first of the month following start date) 401(k) retirement plan Paid time off and holidays Employee perks and discounts Complimentary access to POWDR-owned resorts A connection with people who share the same passions and embrace each other's unique and individual styes POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service. Zion Mountain Ranch is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.