Key Holder - (Richmond, VA)

Key Holder - (Richmond, VA) Bon Air, VA Job Details Part-time 1 day ago Benefits Employee discount Qualifications Microsoft Word Customer communication Microsoft Excel Maintaining an organized workspace Microsoft Outlook Operations management Visual merchandising Inventory management Sales analysis Merchandising Greeting customers Windows Customer inquiry handling High school diploma or GED Store management Task prioritization Receiving shipments Cash reconciliation Human resources Organizational skills Merchandising display arrangement Cleaning Training Retail management Delegation Communication skills Entry level Full Job Description Family-owned FlynnO'Hara Uniforms , founded in 1972, is a Philadelphia-based supplier and retailer of high-quality school uniforms, gym wear, and medical apparel. We pride ourselves on offering supportive, friendly work environment, flexible scheduling, and competitive pay. Our Richmond, VA retail store is currently seeking a Part-Time Key Holder . The Key Holder plays a critical role in supporting store leadership by overseeing sales, daily operations, asset protection, and basic HR functions to ensure an exceptional customer experience and strong store performance. Key Responsibilities Oversee store operations in the absence of the Store Manager and Assistant Manager Support and supervise associates in sales, customer service, inventory control, and cash reconciliation Deliver outstanding customer service by ensuring associates actively greet and assist customers; address customer questions or concerns promptly and professionally Monitor inventory levels and sales trends to support timely replenishment and maximize product availability Encourage the use of product knowledge to drive sales, productivity, and service excellence Maintain an organized, visually appealing sales floor through strong visual merchandising and housekeeping standards Train associates on visual merchandising to ensure consistent store presentation Prepare for and oversee inventory counts, merchandise receiving, and discrepancy reporting Receive and process merchandise, including opening cartons and entering or accessing records via computer systems Review and process customer orders; sort and stock merchandise on racks, shelves, or bins Ensure consistent adherence to company policies and procedures Perform additional duties as assigned; machine operators may have additional responsibilities Qualifications Prior retail experience preferred High school diploma or equivalent required Open availability with flexibility to meet business needs (no Sundays or late nights required) Strong written and verbal communication skills with excellent interpersonal abilities Ability to remain calm, adaptable, and effective in a fast-paced retail environment Proficiency with Windows-based software, including Microsoft Outlook, Word, and Excel Ability to stand and move throughout the sales floor and stockroom for most of the workday Strong organizational skills with the ability to delegate and prioritize tasks Ability to perform physical tasks including bending, kneeling, climbing, reaching, walking, and lifting up to 30 lbs. on a frequent basis