Store Manager

Lead with

Passion:

Join Us as a Store Manager and Drive Success!

Reports To:

Area Manager Bonus Eligibility:

Store Manager Bonus Program As a Sanel NAPA Store Manager you will demonstrate strong leadership competencies by generating vision, fueling customer focus, and exemplifying initiative within the team. As well as upholding Sanel NAPA's core values of customer focus, adaptability, and integrity while achieving position performance measures such as payroll management and sales improvement. Responsibilities include executing sales plans to engage customers , drive revenue growth, and maintain a safe environment while fostering team member development and engagement.

Essential Functions:

Ensure the safety of all team members and customers by adhering to safety protocols and fostering a secure work environment. Maintains unwavering execution of safety, health, and security standards. Excel in a fast-paced wholesale and retail store environment. Understand, interpret, and comply with all Company policies. Ensures both retail and wholesale customer service are maintained at a high level. Takes ownership of customer complaints that require supervisor involvement and ensure resolution to satisfaction. Go above and beyond to exceed customer expectations, providing personalized solutions and ensuring a seamless experience. Build and coach store team members to consistently deliver high levels of customer service and business results. Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors. Train team members on Sanel NAPA's sales culture, operational processes, merchandizing standards, store appearance, and profitability. Provide daily leadership and foster a culture of team member engagement. Partner with HR in the areas of hiring, development, coaching, and termination. Accountable for the coaching and training of all direct reports. Foster a respectful workplace culture and offer mentorship and development opportunities to invigorate people and careers. Lead by example to earn trust, respect, and followership while building strong teamwork. Help outside sales in identifying, developing, and maintaining wholesale accounts. Identify new customers and revenue opportunities for the store. Drive sales, understand your role in sales growth and how your store and team contribute to and impacts total profitability. Ensure that proper processes and procedures are utilized to minimize inventory shrinkage. Ensure that merchandise is received and stocked in a timely and accurate manner. Continuously reviewing processes and procedures for improvement. Oversee controllable expenses, create work schedules, approve timecards, and monitor labor costs and adjust as needed. Adjust team member's hours to stay within the store's payroll budget. Ensure overall cleanliness of the store, stockroom, and outside areas. Works and communicates with Area Manager to establish sales initiatives and business plans for the store. Takes responsibility for the store's profit & loss statement. Ensures that all delivery vehicles are kept in working order, clean and are maintained in such a way as to represent our company in a positive manner to both our customers and the public. The expected weekly commitment is 50 hours per work week. All other duties as assigned. Education & Experience High School/GED 3 years of experience in a managerial role

• retail or auto parts preferred.

Strong proficiency with Microsoft Office Suite, SharePoint, database experience and video use (Zoom/Teams) is required. Excellent understanding of all retail store positions. Capable of operating TAMS point-of-sale system and cataloging. Efficiently processes cash, check, and credit card transactions. Capable of recognizing and distinguishing letters and numbers (both visually and aurally) and remembering their sequence. Excellent attention to detail and accuracy as well as ability to multi-task and is self-motivated. Sound decision making capability; proficient people/leadership skills. Effective communication skills as well as strong presentation and written skills. Demonstrated ability to grow customer base to consistently meet or exceed sales and profit quotas. Ability to design and make regular verbal and electronic presentations at store, corporate and executive meetings. Proven ability to set and execute daily, weekly, and monthly agendas. Must be flexible and able to operate in a team environment. Satisfactory Motor Vehicle Record required for operation of company vehicles. Able to diagnose problems, collect information, establish facts, draw valid conclusions, and resolve a variety of operational issues ranging from ordinary to complex. Able to Interpret and explain instructions, processes and policies including financial, inventory and operational reports, to establish programs and procedures, identify, and define operational problems where limited standardization may exist, and recommend a plan of action to resolve the problem(s). Ability to respond rapidly and effectively to changing requirements on short notice. Personal qualities of flexibility, integrity, and confidentiality. Acts in a professional manner by approaching others in a tactful manner; reacting well under pressure; treating others with respect and consideration regardless of their status or position; accepting responsibility for own actions, following through on commitments. Strong leadership qualities and the ability to complete assignments with little supervisory oversight. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: Wear the proper personal protective equipment for each task, including, but not limited to, safety boots, safety glasses, hearing protection, gloves, hard hat, dust mask, etc. Regularly lift and/or move 10 pounds, frequently lift and/or move 25 pounds and occasionally lift and/or move 40 pounds. Ability to reach with hands and arms and use hands to finger, or handle objects, tools, and controls. Ability to stand, walk and climb stairs regularly. Ability to bend, twist, squat, stoop, kneel or crouch frequently. Ability to talk and/or hear frequently. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work both indoors and outdoors regularly in all elements. Sanel NAPA is a family-owned business serving our communities for over 100 years, with five generations dedicated to delivering exceptional service and quality auto parts. As part of the NAPA network, we combine local roots with national resources, offering our customers the best of both worlds. We're proud of our strong reputation, our commitment to customer satisfaction, and our culture of teamwork, respect, and continuous learning. Perks and Benefits Career Growth Opportunities Employee Discount 6 Paid Holidays Vacation, Personal & Sick Time Life Insurance

• Company Paid & Voluntary Health, Dental and Vision Insurance 401 (k) & Profit Sharing with Company Match Accidental & Critical Illness Insurance Short & Long Term Disability FMLA & Bereavement Leave Sanel NAPA is an equal opportunity employer, and we embrace diversity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class. Monday

• Friday 7:30 AM
• 5:00 PM Saturday 7:30 AM
• 1:00 PM