Retail Coordinator, Woodlake Market - Kohler

Work Mode:

Onsite Location :

Kohler, WI Opportunity The Senior Retail Coordinator supports the Market Retail Supervisor by overseeing daily operations within the retail departments, ensuring premium product presentation, efficient stocking, and exceptional customer service. This role acts as a team leader, setting the tone for excellence and helping maintain the store's upscale standards. The Senior Retail Coordinator also acts as the second shift store MOD and is responsible for overseeing store operations during assigned shifts, ensuring a seamless and elevated customer experience. This role supports team members across all departments, resolves issues in real time, and upholds the store's standards for service, safety, and presentation. The MOD acts as the primary point of contact for both guests and staff when senior management is not present.

SPECIFIC RESPONSIBILITIES

Team Leadership and Development Guide and support retail associates during daily tasks and delegate responsibilities and ensure timely completion of stocking, facing, and cleaning Train new team members on store standards, products, and customer service Supervise daily operations across all departments to ensure efficiency and consistency Provide guidance and support to all associates, helping resolve questions, concerns, and workflow challenges Merchandise and Presentation Ensure shelves are fully stocked, front-faced, and visually appealing Maintain planograms and promotional displays according to brand guidelines Monitor product rotation and freshness, especially for premium and specialty items Customer Engagement Assist customers with product inquiries, recommendations, and locating items Provide knowledgeable service on gourmet, organic, and specialty products and beer, wine and spirits Act as a visible and approachable leader on the sales floor, engaging with guests and resolving escalated service issues Ensure that all customer interactions reflect the store's commitment to hospitality and excellence Inventory and Operations Monitor inventory levels and communicate restocking needs to the Market Retail Supervisor Assist with receiving deliveries and verifying product quality and accuracy Ensure pricing accuracy and promotional signage is up to date Communicate effectively with department leads to ensure staffing coverage and task completion Store Standards and Cleanliness Assist with closing procedures, including cash handling, security checks, and shift reporting Monitor store cleanliness, merchandising standards, and safety protocols Support store-wide initiatives and seasonal resets Problem Solving and Decision Making Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive action Document incidents and communicate follow-up needs to store leadership Will complete all duties and requests as assigned by management This is a full-time position, working weekdays & weekends. Shifts vary between 6:00am - 9:00pm. Skills/Requirements Highschool diploma or equivalency required Must be at least 18 years old 2+ years of retail, grocery, or beer, wine, spirits experience, with at least 1 year in a supervisory or leadership role Strong communication, organizational, and decision-making skills Ability to lead by example and foster a positive team environment while motivating team members Familiarity with merchandising standards, POS systems, store operations, and basic cash handling procedures Basic computer skills and familiarity with computer software (e.g., Word, Excell, Outlook) Ability to lift up to 50lbs and stand or walk for extended periods of time Flexible availability, including nights, weekends, and holidays Applicants must be authorized to work in the US without requiring sponsorship now or in the future. The hourly range for this position is $17.50 - $21.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Why Work at Kohler Co.? Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! About Us Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com. It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.