Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Assistant Manager La Crosse Queen Cruises
Job
La Crosse Queen Cruises
La Crosse, WI (In Person)
$49,920 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
38
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Are you passionate about hospitality, tourism, guest service, and leadership? La Crosse Queen Cruises is seeking an energetic, organized, and guest-focused Assistant Manager to help lead daily operations aboard one of the Midwest's most iconic riverboat attractions. This is an exciting opportunity to build a career in hospitality and tourism while working in a unique waterfront environment on the Mississippi River. As a key member of our management team, you will play an important role in delivering exceptional guest experiences, supporting staff, and helping ensure smooth daily operations across multiple areas of the business. Position Summary The Assistant Manager serves as a key operational leader supporting the General Manager and President in overseeing daily activities within the ticket office, gift shop, reservations, concessions, and guest service operations. This hands-on position combines customer service, team leadership, and operational support to ensure guests enjoy a memorable and seamless experience from reservation to departure. The ideal candidate is professional, dependable, detail-oriented, and thrives in a fast-paced hospitality environment. Every day is unique, with new situations, people, and experiences that make the work rewarding. Key Responsibilities Guest Experience & Operations Deliver exceptional customer service to guests in person, online, and over the phone Assist guests with cruise reservations, ticket sales, gift shop purchases, concessions, and general inquiries Maintain a visible leadership presence during busy periods to ensure efficient operations and guest satisfaction Resolve guest concerns professionally, positively, and promptly Support daily cruise operations and ensure a welcoming, guest-focused atmosphere Leadership & Team Development Must be comfortable and responsible to open and close, cash handle and reconcile. Support, motivate, and work in conjunction with the team to deliver outstanding service. Foster a positive, collaborative, and team-oriented work environment Lead by example through professionalism, accountability, and strong work ethic Administrative & Business Support Perform office operations, reporting, and record-keeping duties Maintain effective communication with management Assist with scheduling, operational coordination, and daily business needs Support initiatives that improve efficiency, guest satisfaction, and operational excellence Product & Company Knowledge Develop extensive knowledge of cruise offerings, schedules, policies, promotions, and retail merchandise Assist guests in selecting cruise experiences, packages, and products that best meet their needs Serve as a knowledgeable ambassador for the La Crosse Queen brand and guest experience Qualifications Required Skills & Experience Ability to multi-task and prioritize in a fast-paced environment Strong customer service and interpersonal communication skills Excellent organizational, problem-solving, and time-management abilities High attention to detail and accuracy Self-motivated with the ability to work independently and collaboratively Adaptable, dependable, and capable of taking initiative Valid driver's license and have reliable transportation Preferred Experience Hospitality, tourism, retail, attraction, entertainment, or guest service experience Leadership, supervisory, or management experience preferred Experience with reservations systems, point-of-sale systems, or cash handling Experience working in a customer-facing environment High school diploma required; college coursework in hospitality, tourism, business, or related fields preferred Scheduling Requirements This position requires flexibility and the ability to work: Weekdays Weekends Holidays Evenings Opening and closing shifts Working Conditions This role requires standing, walking, and occasional lifting of up to 25 pounds. Work is performed primarily indoors with occasional outdoor exposure along the riverfront, boarding areas, and dock facilities. La Crosse Queen Cruises is an Equal Opportunity Employer. Compensation $20.00 - $28.00 per hour Compensation is negotiable based on experience, leadership background, and qualifications. Why Join La Crosse Queen Cruises? Work in a unique and scenic setting on the Mississippi River Be part of a respected and well-known regional tourism attraction Gain valuable hospitality and leadership experience Opportunities for professional growth and advancement Dynamic, fast-paced, and rewarding work environment Employee discounts and flexible scheduling Join a fun, supportive, and customer-focused team Benefits Employee discount Flexible schedule Leadership development opportunities Benefits based on full time or seasonal option