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Evening/Manager on Duty
Job
Stoneridge Kaukauna LLC
Winneconne, WI (In Person)
Full-Time
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Job Description
Job Summary We are seeking an energetic and dedicated Evening/Manager on Duty to oversee operations during evening hours at our grocery store. This leadership role is essential in ensuring smooth event flow, exceptional guest experiences, and efficient management of staff and resources. As the face of the store during your shift, you will coordinate team efforts, handle guest inquiries, and resolve issues promptly to maintain a lively, safe, and welcoming environment. Your proactive approach will help drive the success of our store and uphold our reputation for outstanding customer service. Responsibilities Lead and supervise staff members during evening shifts, ensuring all duties are executed effectively. Oversee evening store operations. Provide exceptional customer service by engaging with guests, addressing concerns promptly, and enhancing their overall experience. Monitor store safety protocols, enforce policies, and respond swiftly to any incidents or emergencies. Prepare detailed shift reports documenting operational activities, guest feedback, and incident logs for management review. Collaborate with team members to ensure compliance with health and safety standards while maintaining a lively atmosphere. Qualifications Proven experience in retail management. Demonstrated leadership skills with the ability to motivate and supervise diverse teams effectively. Strong background in customer service within fast-paced environments. Experience in managing cash handling procedures and report writing for operational documentation. Previous assistant manager or supervisory experience is highly desirable. Excellent communication skills coupled with a proactive attitude toward problem-solving and conflict resolution. Join us as an Evening/Manager on Duty. Your expertise will create memorable experiences for our guests while ensuring smooth operations behind the scenes. If you thrive in lively environments where leadership meets hospitality excellence, we want to hear from you!