Sales Support Manager

Description We are looking for a Sales Support Manager to lead day-to-day support operations that strengthen retail sales execution and improve service for customers and internal teams in the Framingham, Massachusetts area. This role oversees a small support team, coordinates closely with sales partners, and helps keep pricing, item information, forecasts, and customer-facing materials organized and accurate. The ideal candidate brings leadership experience, strong communication skills, and a background in sales support within consumer products, brokerage, or specialty food environments.

Responsibilities:

• Guide and coach a team of sales support professionals, setting priorities and promoting consistent, high-quality execution.
• Work closely with the sales organization to align operational support with customer goals, promotional plans, and revenue objectives.
• Refine and manage core support activities such as deductions, rebate tracking, demand forecasting, item onboarding, and customer portal administration.
• Assemble customer presentations, coordinate product sample requests, and prepare materials that help the sales team present effectively.
• Oversee pricing updates, product record changes, and outbound communications to ensure customers receive timely and accurate information.
• Maintain dependable customer, manufacturer, and product data across business systems to support reporting and daily operations.
• Balance requests from clients, customers, and internal departments while keeping deadlines on track in a fast-moving business setting.
• Monitor support workflows and identify opportunities to improve efficiency, accuracy, and responsiveness across the team. For immediate consideration, please call me directly 508-205-2127 Eric Lebow Requirements
• 5+ years of relevant experience in sales support, sales operations, or a related business support function.
• 1-2 years of experience leading or supervising a small team, including performance oversight and workload coordination.
• Bachelor's degree preferred, or equivalent practical experience in consumer packaged goods or a similar industry.
• Background supporting sales teams, brokerage partners, or specialty brands; experience in specialty market channels is a plus.
• Strong verbal and written communication skills with the ability to work effectively across multiple departments.
• Advanced proficiency with Microsoft Office, especially for reporting, analysis, and presentation development.
• Experience working with CRM platforms, customer portals, and business systems; familiarity with Quickbase is beneficial.

For immediate consideration, please call me directly 508-205-2127 Eric Lebow Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .