Sales Support Manager

We are looking for a Sales Support Manager to lead day-to-day support operations that strengthen retail sales execution and improve service for customers and internal teams in the Framingham, Massachusetts area. This role oversees a small support team, coordinates closely with sales partners, and helps keep pricing, item information, forecasts, and customer-facing materials organized and accurate. The ideal candidate brings leadership experience, strong communication skills, and a background in sales support within consumer products, brokerage, or specialty food environments.

Responsibilities:

• Guide and coach a team of sales support professionals, setting priorities and promoting consistent, high-quality execution.
• Work closely with the sales organization to align operational support with customer goals, promotional plans, and revenue objectives.
• Refine and manage core support activities such as deductions, rebate tracking, demand forecasting, item onboarding, and customer portal administration.
• Assemble customer presentations, coordinate product sample requests, and prepare materials that help the sales team present effectively.
• Oversee pricing updates, product record changes, and outbound communications to ensure customers receive timely and accurate information.
• Maintain dependable customer, manufacturer, and product data across business systems to support reporting and daily operations.
• Balance requests from clients, customers, and internal departments while keeping deadlines on track in a fast-moving business setting.
• Monitor support workflows and identify opportunities to improve efficiency, accuracy, and responsiveness across the team.

For immediate consideration, please call me directly 508-205-2127 Eric Lebow