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Sales Assistant
Job
Robert Half
Morristown, NJ (In Person)
Full-Time
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Job Description
We are looking for a detail-oriented Sales Assistant to support order management and customer coordination for a Long-term Contract position based in Madison, New Jersey. This role focuses on ensuring customer orders move smoothly from receipt through fulfillment while maintaining clear communication on pricing, timelines, and order status. The ideal candidate will be comfortable working across sales, logistics, purchasing, and quality teams to deliver accurate information and responsive service.
Responsibilities:
- Manage incoming customer purchase orders, verify key details, and enter information accurately in accordance with company procedures.
- Confirm pricing, quantities, and order requirements promptly, providing customers with timely acknowledgement and clear confirmation of accepted orders.
- Support the sales function through administrative coordination, data entry, and direct communication with both prospective and existing customers regarding lead times, updates, and requested changes.
- Partner with logistics personnel to gather complete shipping information and validate order details before release to the designated warehouse.
- Address customer concerns and service issues quickly, working toward practical resolutions that maintain strong client relationships.
- Monitor open orders, scheduled releases, and shipments, and proactively inform customers of delays, changes, or progress updates.
- Collaborate with clients on forecasts and anticipated demand to help align purchasing plans and shipment schedules.
- Prepare and distribute reports on customer ordering patterns and account activity for sales, quality, purchasing, and logistics stakeholders.
- Communicate important account updates such as pricing adjustments, product discontinuations, and product name changes to affected customers.
- Provide backup support for logistics-related tasks when needed, including order release coordination, carrier arrangements, customer logistics communication, and issue resolution.