Sales Assistant

Description We are looking for a Sales Assistant to support customer growth and day-to-day sales operations for a steel manufacturing business in South Plainfield, New Jersey. This is a Long-term Contract position focused on strengthening customer relationships, identifying sales opportunities, and ensuring accurate, responsive service in a fast-paced environment. The role partners closely with internal teams and external customers to deliver product guidance, manage order activity, and help achieve revenue goals while maintaining a high standard of customer satisfaction.

Responsibilities:

• Build and maintain strong customer relationships by responding promptly to inquiries and providing clear product and application information.
• Identify customer needs and recommend suitable materials or alternatives based on specifications, availability, and cost considerations.
• Prepare and process quotes, sales orders, returns, and related transactions with a high level of accuracy and attention to detail.
• Communicate pricing, credit terms, and order conditions in alignment with established company guidelines and account parameters.
• Drive revenue growth by recognizing opportunities for cross-selling, upselling, and add-on sales during customer interactions.
• Coordinate with vendors and internal teams to confirm product availability, shipment timing, and expected delivery dates, escalating urgent orders when needed.
• Track open orders and scheduled shipments to help ensure on-time delivery and keep customers informed of status updates.
• Maintain organized customer records, provide requested catalogs or samples, and share insights on customer satisfaction trends with the broader team.
• Stay informed on product updates, market developments, and customer preferences through meetings, training sessions, trade events, and industry resources.
• Support inventory-related activities, communicate notable demand changes to purchasing, and uphold high standards in all customer and vendor interactions. Requirements
• Experience in inside sales, direct sales, or a customer-facing sales support role.
• Ability to handle inbound and outbound sales activity while managing multiple priorities effectively.
• Strong communication skills with the ability to explain product details, pricing, and solutions clearly to customers.
• Proven accuracy in order entry, quotation preparation, and general sales administration.
• Comfortable using computers, office software, and standard business equipment for daily tasks.
• Strong organizational skills and attention to detail in a fast-paced, team-oriented environment.
• Ability to work collaboratively with sales, purchasing, vendors, and other internal departments.
• Detail-oriented approach to customer service with a focus on responsiveness, problem-solving, and relationship building.

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