Administrative Assistant/Inside Sales

Are you a personable self-starter with a detail-oriented mindset? Are you adept with customer service and your ability to multitask? We are looking for an Administrative Assistant/Inside Sales Representative to join our operations. If you are looking for the opportunity to build your career and grow within your role, we want to hear from you!

Join our team:

We are seeking a motivated self-starter with excellent multi-tasking, customer service, attention to detail, and communication skills to join our team as an Administrative Assistant/Inside Sales Representative. A successful individual in this role will have an aptitude for numbers and the drive to learn about the industrial manufacturing processes to appropriately communicate with customers. Ideally you will have prior experience in industrial manufacturing industries. You will not just be sitting behind a desk for 8 hours a day, but answering inbound calls and continuously learning from the production floor to effectively address customer needs. This is an on-site role with a full-time schedule for Monday-Friday, 7:00am-4:00pm.

What you will do:

• Operate incoming call switchboard throughout entire day, professionally addressing all incoming calls, and redirecting accordingly with excellent customer service
• Greet guests in a professional, friendly, and hospitable manner
• Answer routine basic questions and requests for company information
• Continuously learn and become the subject-matter expert on all customers, products, pricing, and manufacturing timelines
• Apply industrial manufacturing knowledge to customer applications consistently
• Work in coordination to service specific customer needs, and assist with projects
• Manage multiple customer situations simultaneously while providing exceptional customer service
• Resolve calls with potentially upset or confused customers with patience, professionalism, and confidentiality
• Assist in ordering, receiving, stocking, and distribution of office supplies
• Process daily production reports
• Perform other duties as assigned

Skills & Qualifications:

• Excellent oral and written communication skills, capable of communicating with all levels of personnel and customers
• Ability and interest in learning extensive information regarding industrial manufacturing, and capable of discussing information
• Ability to thrive in a fast-paced, activity-based sales environment
• Be capable of identifying and resolving problems in a timely manner, utilizing situational analysis and understanding when to escalate appropriately.
• Comfortable working on computers, and have a working knowledge of Microsoft Word, Excel, PowerPoint, and capable of data entry
• Capable of adapting to changes in the work environment with competing demands and unexpected task assignments
• Ability to speak clearly and persuasively in positive and negative situations
• Ability to efficiently prioritize and plan work activities and develop realistic action plans
• Reliable, punctual, and able to work independently or as part of a team
• Responds to management direction and feedback appropriately, and solicit feedback proactively
• Ability to communicate and work professionally with other employees, sales, management, and outside clients
• Prior experience in industrial manufacturing
• Prior experience in Customer Service
• Ability to read, write, and speak English
• High school diploma, or equivalent Physical Requirements
• Ability to sit for prolonged periods of time
• Ability to navigate the warehouse environment floor and observe operations for prolonged periods of time
• Ability to work in both an office and warehouse environment with changes in temperature, heat, noise, and metal materials
• If hired, you will be required to undergo a background check and urinalysis test. We do NOT screen for Marijuana/THC, and this does not affect your possibility of employment. What's in it for You?
• Pay starting at $23.00 - $26.00 DOE
• Quarterly profit-sharing bonuses
• Growth and learning opportunities
• Health Insurance, HSA, FSA Dental, Vision, Life/Disability insurance
• 401(k) with employer match
• Paid Time Off
• Paid Holidays
• Employee Assistance Program Job Type
• Full Time, Non-Exempt
• On-site
• Monday-Friday, 7:00am-4:00pm

Pay:

$23.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): How many years of experience in industrial manufacturing do you have? How many years of experience in customer service do you have? Ability to

Commute:

Portland, OR 97211 (Required)

Work Location:

In person