Bilingual Outbound Tele Sales Agent

Become a part of our caring community The Outbound Tele Sales Agent conducts selling activities within a primary care setting. The Outbound Tele Sales Agent will make 45 outbound calls per day with the goal of getting our patients back into our clinics and reaching out to new patients who want to join our clinics. 10 patients per month to visit our clinics is the goal. Excellent customer service with the ability to find solutions is the key to victory. The Outbound Tele Sales Agent is responsible for winning back and re-engaging Medicare eligible patients through telephonic conversations. Proactively anticipates patients' needs in order to provide guidance and stellar customer service. Effectively describes services offered and sells prospective patients on the clinical care model. Documents and modifies contact notes across multiple systems as necessary to properly document interactions with prospects and former patients. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Ensures that quality and productivity standards are maintained while working independently. Follows established guidelines/procedures. Use your skills to make an impact

Required Qualifications:

+ Demonstrates strong verbal communication skills + Ability to connect meaningfully with customers to build emotional engagement and customer advocacy + Simplify complexity and integrate internal efforts to deliver an optimal customer experience + Comfort working in a telephonic intensive environment + Proficient in Microsoft Outlook, Word, and Excel + Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications:

+ Bachelor's degree + Telephonic sales experience (inbound, outbound) + Understanding of value-based primary care and/or Medicare Advantage + Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance

Travel:

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at th To view full details and how to apply, please login or create a Job Seeker account