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Licensed Telesales Agent (215/240)
Job
AppleOne
Richardson, TX (In Person)
Full-Time
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53
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Job Description
The essential functions listed represent the major duties of this role, additional duties may be assigned. Sales (80%)
- Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate.
- Generate customer sales via qualified inbound calls/outbound opportunities based off client expectations
- Identify and cross-sell prospects on various product offerings
- Respond to customer inquiries regarding product offerings
- Deliver a best-in-class customer experience through a knowledgeable, positive, professional interaction
- Help customer select appropriate health solutions by identifying and overcoming buying obstacles
- Drive growth by exceeding sales goals and objectives
- Exceed all company and client driven metrics for sales revenue, retention rates, and service level expectations Compliance (20%)
- Strive to resolve customer issues on the first call and log all information
- Follows compliant sales scripts, and compliance procedures
- Researches and resolves disputes and problems within established guidelines
- Completes, processes and maintains applicable paperwork and records
- Facilitates correct application process Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.