Product Support Engineer

Product Support Engineer at Belcan Product Support Engineer at Belcan in Mossville, Illinois Posted in 4 days ago.

Type:

full-time

Job Description:

????? Product Support Engineer - Quality & Reliability ???? Mossville, IL (On-site) ???? 12-Month Contract | Potential Extension ????

Pay Rate:

Up to $45/hr ?????

Start Date:

May 4, 2026 ???? About the Role We are hiring a Product Support Engineer to join a global leader in heavy equipment, Caterpillar. This role sits at the intersection of quality, engineering, and field support , focusing on resolving real-world equipment issues and improving product performance. You'll work closely with internal engineering teams, dealers, and customers to troubleshoot problems, analyze failures, and drive continuous improvement. ???? Key Responsibilities Investigate warranty claims and field failures to identify root causes and quality improvement opportunities Provide technical support to dealers and customers , resolving equipment issues efficiently Analyze product reliability, performance data, and failure trends Collaborate with engineering and manufacturing teams to implement corrective actions Perform electrical and hydraulic system troubleshooting Develop and maintain quality reports, documentation, and test procedures Support training and knowledge sharing on product support and quality processes ???? Required Skills & Experience 5-7 years of experience in product support, quality engineering, or test engineering Bachelor's or Associate degree in Engineering or related field Strong hands-on experience with: Electrical troubleshooting (multimeter, oscilloscope)

J1939 CAN / CAN

Bus communication Hydraulic systems Sensors (Hall effect, pressure transducers, angle sensors) Failure analysis & root cause investigation Data analysis & technical reporting Familiarity with Six Sigma methodologies Proficiency with Microsoft tools and engineering-related applications ???? Soft Skills Strong communication and collaboration skills Customer-focused with the ability to work cross-functionally Detail-oriented with strong problem-solving abilities Self-motivated and proactive