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Endpoint Support Analyst
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Beacon Hill Staffing Group, LLC
Remote
$60,320 Salary, Full-Time
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Job Description
Endpoint Support Analyst at Beacon Hill Staffing Group, LLC Endpoint Support Analyst at Beacon Hill Staffing Group, LLC in Fort Washington, Pennsylvania Posted in 9 days ago. $28.00 - $30.00 per hour
Job Description:
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.Location:
Hybrid Fort Washington, PA Duration:
6+ month contract We are seeking an experienced Endpoint Support Analyst to support endpoint deployments and provide day-to-day desktop support across the organization. This role will focus on Microsoft Intune and Autopilot deployments, device enrollment, and ongoing endpoint management, while also handling regular desktop support and break/fix issues. The ideal candidate has a strong Microsoft background with hands-on experience supporting modern endpoint management solutions in a 2nd or 3rd level support capacity. Key Duties and Responsibilities- Support endpoint deployments using Microsoft Intune and Autopilot
- Manage device enrollment, provisioning, and lifecycle management
- Support Autopilot workflows end-to-end, from initial setup through user handoff
- Provide advanced desktop support and break/fix troubleshooting for Windows devices
- Support applications deployed through Company Portal, including employee self-service installs
- Assist users with endpoint-related issues and escalations beyond Tier 1 support
- Troubleshoot and resolve issues related to device configuration, application access, and system performance
- Collaborate with IT teams to ensure consistent, secure, and efficient endpoint management practices
- Document procedures, configurations, and support resolutions as needed Required Skills and Experience
- 3+ years of IT support experience, with a background in 2nd or 3rd level support
- Strong knowledge of the Microsoft ecosystem
- Hands-on experience with Microsoft Intune and Autopilot
- Solid understanding of device enrollment, provisioning, and endpoint management concepts
- Experience supporting Autopilot deployments from setup through ongoing support
- Experience providing desktop support and resolving break/fix issues
- Strong troubleshooting, communication, and customer service skills Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.