Sr. Technical Service Specialist

Job description Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (

NASDAQ:

LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location:

Gainesville Employment Status:

Salary Full-Time Function:

Sales Pay Grade and Range:

AZT000-P2

($74.538,00 - $93.172,00) Position Summary This position is a product and applications technical expert for the US Gas Equipment business within The Harris Products Group, A Lincoln Electric Company. The role supports our customers and sales organization by explaining the technical features of our industrial and specialty gas equipment product line. This includes an understanding of the key components that make up our finished goods and the ability to recommend specific products based on the customer's intended application (considering key variables such as pressure, flowrate, purity and gas service). Safety and compliance with regulatory requirements are the highest priority. Customer support comes in the form of response to inbound phone/video calls, emails, web inquiries along with an occasional in-person meeting. Support will be provided for all sales channels including Distributors, OEMs, Wholesale, Export, Intercompany and others. Common support activity includes recommending products, sales quotations, troubleshooting, evaluating component alternatives (deviations), product design changes and special/custom order design. The role works closely with various Sales groups (Account Managers, Business Development Managers, Technical Sales Support and Customer Service) as well as other departments (Engineering, Manufacturing, Operations Planning, Purchasing and Quality). Gas Equipment product line covers both Industrial and Specialty Gas segments and includes: pressure regulators, flowmeters, supply switchover manifolds (manual, semiautomatic and fully automatic), cylinder storage equipment (brackets, racks, cabinets), gas distribution equipment (headers, pigtails, station drops, point-of-use panels, etc.), torches, tips and mixers for fabrication (cutting/welding/brazing), gas blenders and other accessories (pressure gauges, shutoff valves, alarms/annunciators, relief valves, flashback arrestors, etc.). The preferred location for this role is in Gainesville, Georgia, but will consider remote applicants. Key Deliverables Technical service calls answered, customer quotes provided, Salesforce cases resolved, product training provided, product changes approved, special/custom quotes issued, new sales orders/growth and on-time deliveries. Key Accountability Metrics Technical service calls answered (quantity and quality), customer quotes provided, number and value of new sales orders, sales growth from related activities, compliance with safety and regulatory standards, attendance and punctuality. Key Responsibilities And Essential Functions Technical Service and Sales Support Responsibilities - 70% Completes and maintains training necessary to provide useful and credible recommendations and quotations regarding Gas Equipment products and applications. Performs follow up with customers via phone and email through incoming technical services and sales related calls. Determines customer requirements for specific applications to be able to offer a competitive solution considering features, cost and product availability. Generates sales quotations (including use of SAP Variant Configurator) and communicates directly with customers. Uses technical knowledge of products to answer common technical questions and provide troubleshooting support. Works effectively with Harris business systems including SAP (including Variant Configurator and Workflow), Salesforce, 8x8 Phone Queues. Collaborates with Customer Service / Technical Sales Support to facilitate order entry and product returns - RMA's (Return Material Authorization). Product Expert Responsibilities - 30% Performs product-related training for internal (i.e. Sales) and external (i.e. customers) audiences. Develops training materials as required. Evaluates component alternatives (deviations) when supply chain problems exist. Evaluates plans for new products, changes to existing products and plans to discontinue and/or replace existing products (using SAP Workflow). Designs special/custom products (SPPRD's) for quotation including development of Bill of Materials (BOM) and marking up existing drawings. Facilitates generation of product drawings by collaborating with Graphical Sales Support. Education and/or Experience Required 7-10+ years experience in a field related to gas pressure and flow control equipment, gas distribution equipment and/or gas torches used in cutting and fabrication Associates (2-yr) degree in technical field Experience reading electrical or mechanical schematics Working knowledge of ERP as related to inventory, production and customer service Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint Preferred Bachelors (4-yr) degree in technical field. Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law. Keywords planning-and-design visual-art-design product-development-and-design mechanical-enclosures-assembly cabinet-construction-materials-hardware materials-science software-development training-and-development maintenance-repair-and-operations-mro embedded-control-automation systems-integration time-and-attendance p2 oil-gas sales-structure sales-organization clubs-organizations product-lining environment-health-and-safety-hsse compliance customer-support hubspot-inbound sales-channels troubleshooting component business-development sales-operations planning-and-forecasting electrical-engineering-and-planning sales-and-operations-planning-s-op distribution-and-storage warehousing-and-distribution outdoor-decking-railing-and-accessories fitness-equipment-accessories salesforce training-certification education-training sales-growth sap workflow 8xeight payouts return-authorization elearning-lms training-materials-methods supply-chain bill-of-materials-bom enterprise-resource-planning-erp food-enterprise-resource-planning-erp medical-devices-enterprise-resource-planning-erp microsoft-outlook microsoft-excel microsoft-powerpoint